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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 14905
Experience:  E-Reader Expert
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I cannot unlock my Kindle, the words do not show. It is

Customer Question

I cannot unlock my Kindle, the words do not show for unlocking. It is charged and I can read the ad
JA: How long has this been going on?
Customer: I was reading yesterday evening, then watched a movie while charging with the regular charging cord, and when I tried to use it last evening, I could not get the slide to unlock to show.
JA: What troubleshooting have you tried?
Customer: Put it on the charger, pushed the button many times. No changes.
JA: The eReader expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Nothing else, thanks.
Submitted: 1 year ago.
Category: E-Readers
Expert:  info tech replied 1 year ago.



Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you, ***** ***** be a rating bar of stars usually at the top of the page with this post thanks again



Expert:  info tech replied 1 year ago.

Do you need any more help with this please?