How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh, Technician
Category: E-Readers
Satisfied Customers: 19289
Experience:  E-reader expert
Type Your E-Readers Question Here...
Josh is online now
A new question is answered every 9 seconds

I cannot find my Kindle Paperwhite. Is the an app or another

Customer Question

I cannot find my Kindle Paperwhite. Is the an app or another solution?
Submitted: 1 year ago.
Category: E-Readers
Customer: replied 1 year ago.
Is anyone there?
Customer: replied 1 year ago.
Is ANYONE going to respond?????
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Russell H. replied 1 year ago.

Amazon states that there is no way to track a Kindle device, unless it is one of the models with a GPS capability (which reveals its position.)

But even so, there is no app for locating a Kindle that I can find mention of.

And in the case of your Kindle PaperWhite, there is no GPS capability in it.

So the procedure for a stolen Kindle - if your Paperwhite was stolen - should be followed.

De-register the device from your account, so that it cannot be used to buy anything using your account - which would cost you money, possibly non-refundably.

Then after that is done, promptly, you can contact Amazon Customer Service - they are good - and they can blacklist that Kindle device so it cannot be used again.

This is, of course, dependent upon your considering it stolen. As opposed to lost. Don't get it blacklisted, if it might just be mislaid, lost, misplaced, etc.

(I regret that I am not able to offer Live Phone Call service at this time; However, your request is still open to other Experts in this category, and one of them may pick up on it at any time.)

Customer: replied 1 year ago.
for this, I am paying $28/month? NO THANK YOU! PLEASE CANCEL!
Expert:  Russell H. replied 1 year ago.

I have Opted Out, in case another Expert has the answer you need.

Expert:  Josh replied 1 year ago.


Are you saying that you lost your Kindle Paperwhite and you are trying to find the e-reader?