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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My wife was using her kindle then handed it to me and I

Customer Question

my wife was using her kindle then handed it to me and I guess it went crazy . it says all her apps and stuff are there but the home screen is gone so she cant navagate
JA: How long has this been going on?
Customer: just happened tonite
JA: What troubleshooting have you tried?
Customer: accidently did a reset. & deregistered & reregistered it
JA: The eReader expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: don't think so
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the eReader Specialist about your situation and then connect you two.
Submitted: 1 year ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 1 year ago.


I'm sorry about the issue. What's the model of your kindle?

Do you need you did the option Reset to Factory Defaults on the kindle?

Can you please press and hold the the power on / off button on the kindle for about 30 seconds, then turn it back on, then let me know what you see on the kindle's screen?

Please reply at the box below. Thank you,

Expert:  Viet - E-reader Tech replied 1 year ago.

When you registered the kindle, did you enter the correct email address for the Amazon account you want?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,