How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - E-reader Tech Your Own Question
Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 38221
Experience:  Troubleshoot issues with E-readers.
Type Your E-Readers Question Here...
Viet - E-reader Tech is online now
A new question is answered every 9 seconds

Sent personal document from to and it has not appeared and

Customer Question

Sent personal document from***@******.*** to***@******.*** and it has not appeared and downloaded. Am connected to wi-fi.
Submitted: 1 year ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 1 year ago.


I'm sorry about the issue. Please try the following steps:

- Sign in your Amazon account at the website below:

- Then there, click on the Settings tab at the top. Then scroll down as needed, then under the section Send-to-Kindle E-Mail Settings, confirm the exact @kindle email address associated with your kindle device (or app).

- Next, go down a bit more. Then under the section Approved Personal Document E-mail List, make sure your exact bigpond email address is showing there. If not, click on the option Add a new approved e-mail address, then enter your exact bigpond email address, then click on Add Address option.

- Once that is done successfully, then you can start sending documents from your bigpond email address to your kindle email address.

- If there is still any issue, please let me know if you are stuck at any step, and let me know what kind of documents you are sending, such as Word document or PDF document, etc., and let me know if you also have a Windows or Mac computer.

Please reply at the box below to continue. Thank you,