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Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9708
Experience:  E-Reader Technician
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My kindle 2 is unable to connect to my Wi-Fi

Customer Question

my kindle 2 is unable to connect to my Wi-Fi ***@******.***
Submitted: 1 year ago.
Category: E-Readers
Expert:  Randy Boman replied 1 year ago.

Are you sure that you have the correct WiFi name (ssid) and password (security key)?

On your Kindle>

1. Tap the Quick Settings symbol in the top right hand corner of the Home screen.
2. Select Wi-Fi from the menu.
3. Ensure Wireless Networking switch is in the on position.
A list of networks will appear. You may have to wait a moment as your Kindle
detects networks in range. If your network doesn't appear tap the tick box next to
Wireless Networking off and on to refresh the list.
4. Tap the name of your home wifi network. On the screen prompting you to

enter a password, select Forget.

Then on your router>

Unplug the power connector from the back of your wireless router,
Then plug the power connector back into the wireless router (wait a couple of minutes for it to fully boot)

Then on your Kindle>

>press and hold the power button for 20 seconds and then release. Then when the kindle powers back on>

  • try connecting to Wi-Fi follow these steps:
  • Tap the Quick Settings icon
  • Select Wi-Fi.
  • Ensure Wireless Networking switch is in the on position.
  • Your home network should appear in the list.
  • Tap the name of your network. A lock symbol will appear next to your network if it requires a password.
  • Enter the characters of the password ***** the onscreen keyboard.
  • If you need help locating your password ***** me know.
  • Then Tap Connect.
  • In the future your Kindle will automatically connect to the network that was most recently used.

      Let me know if this does not work and we can try another solution.

      Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.

      Thank you very much!

      Customer: replied 1 year ago.
      Yesterday I did not hear from you until I received this e-mail. All I got was advertisement for more electronic help. I got you when I keyed in Amazon kindle help from working on my Kindle.Today, my husband & I realized our WiFi had changed since I last used bought books from Amazon on my Kindle. So for now my problem was solved. However I am unhappy with yesterdays help from my Kindle/Amazon and your company. Also with the upfront $ charges before I could even know if I was in the correct spot for help. Poor rating for all 3 companies. Barbara MCDavid
      Expert:  Randy Boman replied 1 year ago.

      I'm sorry for the confusion. This company has a 100 % satisfaction guarantee.