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Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 44663
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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Kindle will turn on. screen is. Battery is charged

Customer Question

Kindle will turn on. screen is white. Battery is charged
Submitted: 1 year ago.
Category: E-Readers
Expert:  Aric replied 1 year ago.

Hello, and sorry you're having problems.

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).
If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.

If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.

Expert:  Aric replied 1 year ago.

If the device still does not work beyond that, then please reply back with the Model of the Kindle and also the AGE of the unit- and we can proceed.

Feel free to reply back if you need more help, or want to reply back with more details. It does not cost you anything more to reply back once you've rated. Please do rate me positively (at least 3 STARS) and I will continue with you until this is sorted. The positive rating ensures I am credited for my work.

Expert:  Aric replied 1 year ago.

Do you need further assistance with this, or is the problem sorted please?

Expert:  Aric replied 1 year ago.

Hello, I was just following up to see if you needed further help. The site shows that since the question is open that you are still looking for help. Or, if you received the information you were looking for- please kindly RATE my service POSITIVELY to reflect that. Thank you.