Yes, this is a paid support service. Neither amazon nor netgear or anyone else would provide this help for free.
You did sign up for and pay for the initial answer above giving you the steps to do it yourself.
If you don't want the remote help, disregard the offer I sent, that is optional.
Otherwise, the steps to follow yourself are above and I'm here if you need more info.
I am an independent technician and I've spent my personal time, unpaid, in an effort to assist with the question for which you solicited my services. This site works on the honor system, and to that end, I have prioritized working with you ahead of other paying customers.
Although you’ve already paid your fee to the site, I am only compensated for my efforts when customers such as yourself leave positive feedback for my work. I apologize this is not the outcome you had hoped for, though this is really beyond either of our control. I do hope you’ll consider leaving a 5 star rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately. Rating 1 or 2, or not rating at all, does not produce a refund, it only penalizes me for trying to help.