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Cory
Cory, Technician
Category: E-Readers
Satisfied Customers: 3447
Experience:  E-Reader Expert
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My kindle will not turn on. i did the 40 second hold,

Customer Question

my kindle will not turn on. i did the 40 second hold, nothing. what now?
Submitted: 1 year ago.
Category: E-Readers
Expert:  Cory replied 1 year ago.

Welcome, I am Cory.

Please try the 40 second hold 3 more times.

If that does not work, we will troubleshoot further.

Expert:  Cory replied 1 year ago.

Hello,

Please let me know if this worked or if we need to troubleshoot further.

Thanks,

Cory

Customer: replied 1 year ago.
no
Expert:  Cory replied 1 year ago.

If is working?

If not, please plug it in for 15 minutes. Once 15 minutes passes, please leave it connected to the charger, then press in and hold the power button/on switch for 40 seconds. Once you reset it please charge an additional 15 minutes and check to see if it is working.

Please let me know if this fixes it.

Expert:  Cory replied 1 year ago.

Let me know if you need more help with this.

Thanks,

Cory

Customer: replied 1 year ago.
did not work
Customer: replied 1 year ago.
did not work
Expert:  Cory replied 1 year ago.

How long have you had it?

Expert:  Cory replied 1 year ago.

If this troubleshooting process is bout working, then I am sorry to say this, but your Kindle has to be replaced.

If it is less then a year old, you can get it replaced under warranty.

I wish I had better news.

If you have any questions please reply and I will assist you.

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