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Richard, Customer Service
Category: E-Readers
Satisfied Customers: 36526
Experience:  Avid repairer and trouble shooter of E-Readers
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Have new dell all in one and downloaded adobe 4.5 . book is

Customer Question

have new dell all in one and downloaded adobe 4.5 . book is in adobe but when try to down load to nook I get message "user not activated" always worked on old computer and older version of adobe digital reader. can you help . thx joe r
Submitted: 1 year ago.
Category: E-Readers
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you disconnect the Nook

On the Dell, in Adobe, go to Help > Authorization Information.

The authorization window will open and show you what credentials you're currently using for your computer.

Close ADE and wait a few moments.

Connect your NOOK to your computer.

Open your Windows Explorer (or File Explorer) and double-click your NOOK under "[My] Computer" (or "This PC").

Find the .adobe-digital-editions folder and delete it.

Open ADE, then try transferring the eBook again.

After the transfer, disconnect your NOOK. You should now be able to read the eBook on your device.

Let me know please how you go

Thank you