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Russell H.
Russell H., Technician
Category: E-Readers
Satisfied Customers: 10920
Experience:  Several years of occasional experience with aspects of E-Reader technology.
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Are you able to help people who want to publish their book

Customer Question

are you able to help people who want to publish their book as an ebook on amazon via kindle publishing?
Submitted: 1 year ago.
Category: E-Readers
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Yes, I assist and advise people using Amazon Kindle Direct Publishing.

A basic point before beginning: be sure you have

1. logged in to, your account

2. be sure you are registered for Kindle Direct Publishing.

Uploading may work just fine after that.

Also: do you have step-by-step instructions to follow? if not, here is where they can be found:

The instructions are, in summary:

- prepare your book file

- register / KDP account setup

- log in, go to Bookshelf

- Create New Title

- Enter title info

- Upload and Preview Book Content (i.e. do the upload to Amazon KDP site, then view what got uploaded to be sure it's fit to publish / show / final version / etc.

Did you get through those steps?

What error indication went with the upload failing?

Customer: replied 1 year ago.
We tried to upload via PDF. There is a kindle service to prep your book for upload. Are you familiar with doing that?
Expert:  Russell H. replied 1 year ago.

Yes, I am.

How did the upload fail? at the stage of preparing the book, or "converting your file to Kindle" - did the converting stage fail?

IF so, the PDF file must have been unsuitable somehow. How did you produce the PDF file?