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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 18904
Experience:  E-reader expert
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I can't seem to open a book i recently purchased and read

Customer Question

i can't seem to open a book i recently purchased and read for three days until i was half way through. i get a message saying "nook isn't responding. Do i want to close it"
Submitted: 1 year ago.
Category: E-Readers
Expert:  Josh replied 1 year ago.

Hi!

  1. Confirm the device is powered off.
  2. Hold the Power and Home key simultaneously.
  3. Release the Power and Home key once the NOOK logo appears. A Factory Reset prompt will appear.
  4. To continue, press the Home key.
Expert:  Josh replied 1 year ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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