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Nathan, Technician
Category: E-Readers
Satisfied Customers: 24479
Experience:  Nook, kindle & ipad expert
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Have a Kindel paperwhite and can not establish a wifi

Customer Question

have a Kindel paperwhite and can not establish a wifi connection
Submitted: 1 year ago.
Category: E-Readers
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble.
Expert:  Nathan replied 1 year ago.
This issue most often comes from not using the correct wifi network/password, though it can be a a kindle or router hardware issue. Start by unplugging power to the router for 60 seconds to reboot it,then reboot kindle by holding power button down for 20 seconds, and try to connect again. If no change, let me know what specific error message you are getting.