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Jason Jones
Jason Jones, Technician
Category: E-Readers
Satisfied Customers: 16400
Experience:  Years of experience and education.
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I cannot start my kindle

Customer Question

i cannot start my kindle
Submitted: 1 year ago.
Category: E-Readers
Expert:  Jason Jones replied 1 year ago.
Hello,I am the person that will be helping you today. Please, answer my questions:1) How are you having problems registering? 2) Are you already connected to the wireless Internet signal?3) Do you already have a Kindle/Amazon account?4) Is the problem with your password?I will be standing by, looking forward to your response.Thank you,Jason
Customer: replied 1 year ago.
this is my second kindle but i do not know how to start from the beginning completely illeterate
Expert:  Jason Jones replied 1 year ago.
Thank you for the update. The steps should be simple on your side. First, you need to connect the Kindle to the wireless Internet signal at your house. Second, you need to bring up the menu, choose Settings, locate "Register" and choose that option. Once you choose that last option, it will ask you for your Amazon/Kindle username and password. The username will be an email address. If you have forgotten your password, follow the instructions below to reset your Amazon account password:- Click the following link: Fill out the requested information on that page and continue.- Once that is complete, you will be able to reset your password.You should be all set now. I look forward to hearing your feedback concerning whether or not your problem is fixed.I hope to hear back that all is working. If this is so, please do not forget to rate my help on the top of this page (choose the number of stars and click the Submit button). If it is not, please respond below.I will be standing by,Jason In the future, if you wish to work with me, ***** *****, you may ask your question at one of the following pages. To keep them handy, you may wish to bookmark or favorite one of the pages that are listed below. To be sure that it is sent to me, preface the question with "For ***** ***** Only!".