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Cory
Cory, Technician
Category: E-Readers
Satisfied Customers: 3459
Experience:  E-Reader Expert
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Kindle paper white. I have purchased a few new books they

Customer Question

Kindle paper white. I have purchased a few new books they show in my library but I cannot open them.
Submitted: 1 year ago.
Category: E-Readers
Expert:  Cory replied 1 year ago.
Welcome, I am Cory. This maybe caused by a glitch in the firmware. Please press and hold in the power button/on switch for 40 seconds. Once it resets, please let me know if you can open the books.
Expert:  Cory replied 1 year ago.
Please let me know if the issue is resolved.