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I have a Azpen tablet I downloaded Kindle e reader, I've got

Customer Question
books on here but they...
I have a Azpen tablet I downloaded Kindle e reader, I've got books on here but they want open so I can read them. it's saying unable to download an error down loading. I've uninstalled and reinstalled kindle E reader and it's still saying error downloading. help please!
Submitted: 1 year ago.Category: E-Readers
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Answered in 9 minutes by:
4/6/2016
Electronics Technician: Pete, Engineer replied 1 year ago
Pete
Pete, Engineer
Category: E-Readers
Satisfied Customers: 18,980
Experience: Over 16 years experience installing and repairing electronics.
Verified
Hi there!Is your tablet's software fully up to date?Do you have a working internet connection?Does the same problem happen when you try to download free books as well as bought books?
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Customer reply replied 1 year ago
yes it's up to date. yes working internet, yes
Customer reply replied 1 year ago
are you still there?
Electronics Technician: Pete, Engineer replied 1 year ago
Yes still here,Do you use the same Amazon account on any other device?Have you checked on amazon.com to ensure your account details are fully up to date?
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Customer reply replied 1 year ago
laptop and tablet
Customer reply replied 1 year ago
and kindle
Electronics Technician: Pete, Engineer replied 1 year ago
Can you download books there ok?Are you using the Azpen tablet for the first time?
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Customer reply replied 1 year ago
no on the kindle yes
Electronics Technician: Pete, Engineer replied 1 year ago
Ok, so you cannot download Kindle books on any device?
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Customer reply replied 1 year ago
can download on kindle and I use the Azpen occasionally
Electronics Technician: Pete, Engineer replied 1 year ago
Ok, so the account seems ok, and the problem appears to be related to the Azpen tablet..Can you try shutting it down completely and powering it off for a few minutes, then restart it and let me know if you can then download without any error?
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Customer reply replied 1 year ago
sure
Customer reply replied 1 year ago
still error downloading
Electronics Technician: Pete, Engineer replied 1 year ago
Ok, I'm afraid I'm out of ideas then.. I will open this question up to the other experts to see if they can assist further...
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Customer reply replied 1 year ago
ok
Electronics Technician: Richard, Customer Service replied 1 year ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 40,979
Experience: Avid repairer and trouble shooter of E-Readers
Verified
Hi there and welcomeOn the Tablet, go tohttps://www.amazon.com/cloudreaderAre you able to sign in there and ready your books?
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Richard
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 40,979
40,979 Satisfied Customers
Experience: Avid repairer and trouble shooter of E-Readers

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