How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 36526
Experience:  Avid repairer and trouble shooter of E-Readers
Type Your E-Readers Question Here...
Richard is online now
A new question is answered every 9 seconds

I have a Azpen tablet I downloaded Kindle e reader, I've got

Customer Question

I have a Azpen tablet I downloaded Kindle e reader, I've got books on here but they want open so I can read them. it's saying unable to download an error down loading. I've uninstalled and reinstalled kindle E reader and it's still saying error downloading. help please!
Submitted: 1 year ago.
Category: E-Readers
Expert:  Pete replied 1 year ago.
Hi there!Is your tablet's software fully up to date?Do you have a working internet connection?Does the same problem happen when you try to download free books as well as bought books?
Customer: replied 1 year ago.
yes it's up to date. yes working internet, yes
Customer: replied 1 year ago.
are you still there?
Expert:  Pete replied 1 year ago.
Yes still here,Do you use the same Amazon account on any other device?Have you checked on to ensure your account details are fully up to date?
Customer: replied 1 year ago.
laptop and tablet
Customer: replied 1 year ago.
and kindle
Expert:  Pete replied 1 year ago.
Can you download books there ok?Are you using the Azpen tablet for the first time?
Customer: replied 1 year ago.
no on the kindle yes
Expert:  Pete replied 1 year ago.
Ok, so you cannot download Kindle books on any device?
Customer: replied 1 year ago.
can download on kindle and I use the Azpen occasionally
Expert:  Pete replied 1 year ago.
Ok, so the account seems ok, and the problem appears to be related to the Azpen tablet..Can you try shutting it down completely and powering it off for a few minutes, then restart it and let me know if you can then download without any error?
Customer: replied 1 year ago.
Customer: replied 1 year ago.
still error downloading
Expert:  Pete replied 1 year ago.
Ok, I'm afraid I'm out of ideas then.. I will open this question up to the other experts to see if they can assist further...
Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.
Hi there and welcomeOn the Tablet, go to you able to sign in there and ready your books?