Ask an E-Readers Question, Get an Answer ASAP!
Hi there and welcome
Can you tell me please which model Kindle you have?
Can you go this link here please
And tell me which model it is
From Home, press the Menu button, and then select Settings. You will see the current software version at the bottom of the screen.
tell me which version you have please
ok, disconnect the Kindle from the computer then do the instructions I gave please.