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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 36526
Experience:  Avid repairer and trouble shooter of E-Readers
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I was unable to update my old Kindle. How can I do that?

Customer Question

I was unable to update my old Kindle.
How can I do that?
Submitted: 1 year ago.
Category: E-Readers
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please Alan which model Kindle you have?

Customer: replied 1 year ago.
do not know
Expert:  Richard replied 1 year ago.

ok, can you follow the instructions here to tell me which model you have please?

http://glyde.com/glydecast/how-to/which-kindle-do-you-have/

Customer: replied 1 year ago.
went to settings. but no device info.
Expert:  Richard replied 1 year ago.

ok, click this link, try to match up your Kindle and follow the instructions to update please

http://www.amazon.com/gp/help/customer/display.html?nodeId=200529680