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Ask Viet - E-reader Tech Your Own Question
Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 38156
Experience:  Troubleshoot issues with E-readers.
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My name is barry shanko myKindle number is 002-7754s74-QCH8

Customer Question

My name is ***** ***** myKindle number is(###) ###-####74-QCH8 .my web page at adam has expired and I am now with Telstra while trying to load a software update I have wiped my kindle clean and reset to factory settings .also in trying to open an account in my new user name I am frozen in the Amazon,comRegistration page .Have I wrecked it or can it be restored
Submitted: 1 year ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 1 year ago.


I'm sorry about the issue. Please press and hold the power on/off button on the kindle for about 30 seconds, then turn it back on, then do not create a new Amazon account, but sign in your previous Amazon account, and check. If you do not remember your Amazon account password (password ***** *****), then please reset your Amazon account password ***** the Amazon website below:

Please reply at the box below to continue. Thank you.

Expert:  Viet - E-reader Tech replied 1 year ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.