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My kindle fire HD 7 generation is less than 6 months old and
My kindle fire HD 7 generation is less than 6 months old and will not charge. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
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I think the battery is dead. 3 days ago. but it didn't seem
3 days ago. but it didn't seem to completely charge as the battery symbol in the upper right still had the lightening bolt in it.. Now the battery symbol show up on a black bacground screen with just a bi of red and the lightening bolt is outside the symbol … read more
Randy***** CellTech
Randy***** CellTech
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I have a Kindle Paperwhite that is charged but it does not
I have a Kindle Paperwhite that is charged but it does not turn on. The screen advertises books but does not respond to touch. It does not have the message at the bottom of the screen telling me to "s… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,931 satisfied customers
Restart -- I've followed instructions for restarting my
restart -- I've followed instructions for restarting my kindle paper white (fairly new) and it will not restart. It shows a battery and a plug in icon with a lightening bolt. … read more
Nathan
Nathan
Technician
Bachelors of Science
32,871 satisfied customers
When I went to charge the battery on my kindle fire the
When I went to charge the battery on my kindle fire the screen showed a picture of a battery with a red line and a lightening bolt. What does this mean?… read more
Josh
Josh
It Support Specialist
Associate Degree
754 satisfied customers
Kindle who charge, The screen shows a plug with an arrow towards
Kindle who charge, The screen shows a plug with an arrow towards a lightening bolt? and above that an inverted battery? What has happened?… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,308 satisfied customers
I have a new Kindle but Best Buy didnt have the charger.
I have a new Kindle but Best Buy didn't have the charger. Can I charge it off my Mac Book Air with USB? I have it plugged in right now but see nothing on my Mac to show that it is charging the Kindle … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,308 satisfied customers
my screen shows an almost empty battery and usb plug whit an
my screen shows an almost empty battery and usb plug whit an arrow and lightining bolt, it doesn't seem to charge when I plug it in… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
hi thre, i have not used my kindle for a while and when i have
hi thre, i have not used my kindle for a while and when i have come to use it, it will not come on. i have tried charging it and still nothing. the screens shows an empty batt, ubs cord with arrow tow… read more
namstech
namstech
Software Development Engineer
Master's Degree
546 satisfied customers
I havent used my kindle in a while and its out of battery
I haven't used my kindle in a while and its out of battery - it has an empty battery sign and underneath a usb pointing to a lightening bolt - i assume this means connect it to power which i have done… read more
James
James
Network & System Administrator
Bachelor's Degree
2,641 satisfied customers
I haven't used my Kindle for a while and charged it today
I haven't used my Kindle for a while and charged it today and it won't turn on. The light is green, but it won't respond. The picture on the tablet is a plug, arrow, lightening bolt. How do I get it t… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle will not take a charge. There is a "lightening bolt"
My Kindle will not take a charge. There is a "lightening bolt" drawn through the battery. What is to be done? Thanks, XXXXX XXXXX… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
I have a Kindle. New in Feb this year. No problems until now.
I have a Kindle. New in Feb this year. No problems until now. I get yellow light as if it is chg the batt, but no response from the Kindle. Screened is "frozen" (my terminology) on the book list and I… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Hello, I havent used my Kindle in many months. When I opened
Hello, I haven't used my Kindle in many months. When I opened the case there was a screen message that said Your battery is empty. Critical battery. What do I do now?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I was reading and a screen came up showing the cable and an
I was reading and a screen came up showing the cable and an arrow pointing to a lightening bolt. I can't get it to move.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
when i connect my new kindle to my computer via the usb cable,
when i connect my new kindle to my computer via the usb cable, the computer does not recognize the device. there is no device symbol appearing. my kindle lightening bolt sign in the battery symbol sta… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
my kindle screen is stuck. I have tried to close window, charge
my kindle screen is stuck. I have tried to close window, charge the unit and nothing has changed. The light is still yellow and it "charged" overnight. The battery symbol has a lightening bolt. I thin… read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
My e-reader 505 is frozen and not charging even after a soft
My e-reader 505 is frozen and not charging even after a soft reset. What can I do? The index and the round circle with the arrows is showing, no lightening bolt, no movement of any kind. No charging l… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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