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My kindle is stuck on screen that says kindle and I am

Customer Question
unable to get it to...
my kindle is stuck on screen that says kindle and I am unable to get it to do anything else
Submitted: 2 years ago.Category: E-Readers
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Answered in 1 minute by:
3/8/2016
Electronics Technician: Viet - E-reader Tech, Technician replied 2 years ago
Viet - E-reader Tech
Category: E-Readers
Satisfied Customers: 41,168
Experience: Troubleshoot issues with E-readers.
Verified

Hi,

I'm sorry about the issue. Please press and hold (or slide and hold) the power on / off button / switch on the kindle for about 45 seconds, then turn it back on and check.

Please reply at the box below to continue. Thank you.

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Customer reply replied 2 years ago
it did not work
Electronics Technician: Viet - E-reader Tech, Technician replied 2 years ago

I'm sorry. Can you charge the kindle, then while charging it, press (or slide) and hold hard the Power on / off button for about 60 seconds this time, then turn it back on and check.

Does the screen still say kindle only? Does it show anything else?

Please reply at the box below. Thank you.

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Customer reply replied 2 years ago
it says kindle and there is person sitting under tree reading
Electronics Technician: Viet - E-reader Tech, Technician replied 2 years ago

What's the model of your kindle? Does it have touch screen? How old is it?

Please reply at the box below. Thank you.

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Customer reply replied 2 years ago
it is a touch screen and I just received it as gift in December 2015
Electronics Technician: Viet - E-reader Tech, Technician replied 2 years ago

I'm sorry that your kindle hardware got bad; it's a hardware issue in this case, but don't worry, Amazon will repair / replace it under warranty for you. Please click on the website below:

https://www.amazon.com/gp/help/contact-us/general-questions.html?skip=true

, and submit the issue there.

In the mean time, do you have a computer or a tablet or smartphone? If yes, do you know how to read your kindle books on it?

Please reply at the box below. Thank you.

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Viet - E-reader Tech
Viet - E-reader Tech, Technician
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