How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan, Technician
Category: E-Readers
Satisfied Customers: 24493
Experience:  Nook, kindle & ipad expert
Type Your E-Readers Question Here...
Nathan is online now
A new question is answered every 9 seconds

I can not get the update to download on my Kindle Keyboard

Customer Question

I can not get the update to download on my Kindle Keyboard
Submitted: 1 year ago.
Category: E-Readers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Dolly.

That is not how the upgrade process works, it is not automatic.

The Sync function is only used to download books over wifi.

What you have to do to update the kindle software is much different.

The process depends on which version you have, as several updates may be needed:

Click above for the update files. Determine which model kindle you have, and what software version you have.

Click on the next level updates to download, then each download will, sequentially, need to be installed. To install you drag/drop the downloaded update file to the root (main) directory of the kindle "drive" while it is connected to usb. Do not put it in a folder.

The manual update process is detailed here:

Let me know if you get stuck, and I can help to do it for you remotely.

Best regards,


Expert:  Nathan replied 1 year ago.

Did you need more help with this, Dolly?