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Jason Jones
Jason Jones, Technician
Category: E-Readers
Satisfied Customers: 16611
Experience:  Years of experience and education.
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My kindle went blank. does not turn on when opened even

Customer Question

my kindle went blank. does not turn on when opened even after being on charger all night.
Submitted: 1 year ago.
Category: E-Readers
Expert:  Jason Jones replied 1 year ago.


I am the person that will be helping you today.

Often time, the Kindle may be frozen with an empty screen. Press and hold the power button for 15 seconds, let go of the button, wait 5 seconds, press the power button 1 or 2 seconds to turn it back on. Did that change anything? If not, plug in the charger and let me know whether or not the charger light on the power button turns on or not.

I will be standing by, looking forward to your response.

Thank you,