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My first kindle is shutting down all the time since update.

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It is fully charged....
My first kindle is shutting down all the time since update. It is fully charged.
Submitted: 2 years ago.Category: E-Readers
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Answered in 6 minutes by:
3/2/2016
Electronics Technician: info tech, Technician replied 2 years ago
info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 16,395
Experience: E-Reader Expert
Verified

Hello

Welcome

It is usually because the kindle needs to be reset

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you

Regards

Anthony

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Electronics Technician: info tech, Technician replied 2 years ago

Do you still need help please?

Anthony

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