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I can not shut down the kindle or turn pages, seems to be
I can not shut down the kindle or turn pages, seems to be frozen … read more
Richard
Richard
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My Kindle just shows cover picture holding down start button
My Kindle just shows cover picture holding down start button gives no reaction … read more
Louie
Louie
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My reader is fully charged and keeps shutting down while I'm
My reader is fully charged and keeps shutting down while I'm reading. Just started last couple of days … read more
Louie
Louie
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I have a Kindle Oasis. It is fully charged but has stopped
I have a Kindle Oasis. It is fully charged but has stopped allowing me to log on (I have a Password). Just shows the waiting page. … read more
Pete
Pete
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Bachelor's Degree
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I do not remember my password for my kindle...how can I
I do not remember my password ***** my kindle...how can I change it? … read more
Randy***** CellTech
Randy***** CellTech
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I have a Kindle Fire that won't charge anymore. I know it's
I have a Kindle Fire that won't charge anymore. I know it's an older first generation one from when they first came out, but I LOVE my Kindle. I use it all day every day. At least I did until it stopp… read more
Md. Sadique
Md. Sadique
self employed
Diploma in applied electronics
1,824 satisfied customers
My Kindle screen just gives me message "We are unable to
My Kindle screen just gives me message "We are unable to process your request. Please try again later" This has been going on since yesterday. It is fully charged. I was trying to buy the book I was r… read more
Josh
Josh
It Support Specialist
Associate Degree
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I have a simple kindle e-reader that is 6 months old. It appears
I have a simple kindle e-reader that is 6 months old. It appears to be fully charged ie when start button is pushed the light is green but the light does not stay on.It blinks once or twice and then g… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
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My Kindle shut down by itself while I was reading this afternoon
My Kindle shut down by itself while I was reading this afternoon and will not turn back on. I can't even get a green light or orange light at the on/off button. It was almost fully charged.… read more
Cris
Cris
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My Kindle, though fully charged will shut down and refuse to
My Kindle, though fully charged will shut down and refuse to turn on. I have connected to the power source to recharge/reboot and sometimes this works- sometimes not. I have tried to charge it from th… read more
Thomas
Thomas
IT Manager
Associate Degree
1,553 satisfied customers
My Wi-Fi Kindle is fully charged and yet the 5-way controller
My Wi-Fi Kindle is fully charged and yet the 5-way controller doesn't work at all. It will not move or open anything. I was playing scrabble when it just froze....I have tried shutting down and repowe… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Support, Please help! My Kindle fire, purchased in November,
Support, Please help! My Kindle fire, purchased in November, will not turn on or off. I charged it earlier today (partially) and then used it for 30 mminutes or so. I charged it after that but now it … read more
Josh
Josh
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Associate Degree
754 satisfied customers
Kindle is stuck on a page display and will not change or shut
Kindle is stuck on a page display and will not change or shut down. i tried sliding the power slide across and held it for well over one minute but nothing has changed… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My kindle fire wont even turn on. I left it charging all
My kindle fire won't even turn on. I left it charging all night-nothing. It has seemed to me that the battery life was quite short-bad battery?… read more
Josh
Josh
It Support Specialist
Associate Degree
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My Kindle froze during a game that I have played many times.
My Kindle froze during a game that I have played many times. The Kindle was fully charged. I am unable to change screens or shut down the kindle. It is completely frozen.… read more
PramitP
PramitP
Self-Employed
Diploma
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Im a long-time Kindle user - I bought the first Kindle out
I'm a long-time Kindle user - I bought the first Kindle out & the second one too. The problems I'm having are two-fold. First of all the charging cord sucks big stime - it won't stay in & I've had to … read more
AnswerManRob
AnswerManRob
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Bachelor's Degree
10,232 satisfied customers
all of a sudden my kindle has gone black. It is fully charged
all of a sudden my kindle has gone black. It is fully charged and I don't know what to do with it. Have had it since 5/10… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,308 satisfied customers
After adding a new router and address Kindle will not allow
After adding a new router and address: Kindle will not allow me to acess new address, several tries... Completely shut down kindle. Battery is fully charged, now I cannot open the Kindle at all. Scree… read more
Mike
Mike
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Working on MBA
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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