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Ask Viet - E-reader Tech Your Own Question
Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 37448
Experience:  Troubleshoot issues with E-readers.
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Will not open to books...just makes the circling under WHAT

Customer Question

Will not open to books...just makes the circling under WHAT TO READ NEXT and nothing happens...trying to empty battery by leaving on but it has been a week and battery capacity has not changed
Submitted: 1 year ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Can you please press and hold (or slide and hold) the power on / off button / switch for about 45 seconds, then turn it back on and check.

If that does not work, please let me know the model of your ereader device.

Please reply at the box below to continue. Thank you.

Customer: replied 1 year ago.
I did that but no change. It is a Simple Touch about five years old.
Expert:  Viet - E-reader Tech replied 1 year ago.

I'm sorry. Can you please press and hold both the Power (On / Off) button and the "n" button for about 25 seconds, and check? If needed, press the Power button to turn on.

Please reply at the box below to continue. Thank you.

Customer: replied 1 year ago.
No improvement
Expert:  Viet - E-reader Tech replied 1 year ago.

Sorry, when you did the last suggestion, did you see the nook being turning off / turning back on? Please try:

1. Press and hold the Power button to power off.

2. Press and hold Power button again to power on.

3. Then as soon as the screen flashes, press and hold both the left and right lower buttons (the page down turn buttons) in front of the nook; keep holding them down for several seconds until the screen flashes with a message to do a factory reset / system wipe
4. Press the Home "n" button twice to confirm.

Please let me know. Thank you.

Customer: replied 1 year ago.
Does not turn completely off...does turn back on but pressing side buttons does not help...no reset notice...just goes to Unlock your nook...then same ole circling
Expert:  Viet - E-reader Tech replied 1 year ago.

I'm sorry. Please see if you can reset another way with the method at

http://theneum.com/blog/restoring-rooted-nook-simple-touch/

If that does not work, please click on the touchscreen; more details:

http://www.psychocats.net/ubuntucat/nook-simple-touch-solution-to-unresponsive-touchscreen/comment-page-1/

If that still does not work, please do the software update:

http://nook.barnesandnoble.com/u/Software-Updates-NOOK-Simple-Touch/379003175#

Please let me know. Thank you for your patience.

Customer: replied 1 year ago.
Cannot do first solution because nook will not shut down. Tried second, no go. Third is beyond me. Not happy...have to buy a new one. Thanks anyway.
Expert:  Viet - E-reader Tech replied 1 year ago.

I'm really sorry; I think I've tried everything; it's an old model; it's hardware issue.

For now, you can read your Nook books in the Nook app on a tablet or smartphone if you have.

I recommend to get a kindle ereader.

Do you have any other electronics or computer question / issue I can help with today? Thank you very much for your patience.

Customer: replied 1 year ago.
Since you provided no solution, I have no obligation to pay?
Expert:  Viet - E-reader Tech replied 1 year ago.

I'm sorry, I think I tried my best, ***** *****'s a hardware issue. No, you don't have to pay me; we are canceling your deposit per your request. If you need anything else, please come back any time. Thank you.