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I have an Amazon Kindle and recently started a new book when
I have an Amazon Kindle and recently started a new book when the Kindle froze on a page of text. It has now been frozen for 3 days. I have tried shutting it off but am unable to do so. I have held the… read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
16,404 satisfied customers
I have an older Kindle model D01200. I lost it in the house
I have an older Kindle model D01200. I lost it in the house and recently found it. Needlesstosay, it showed a very low battery and said to charge. Which I did, the green light came on, but nothing on … read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
16,404 satisfied customers
I have Kindle model D01200 the screen is frozen at my home
I have Kindle model D01200 the screen is frozen at my home page, i attempted a soft reset as I have before and it is still frozen, the green lite flashed as it does when it powers down but it did not … read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
16,404 satisfied customers
My kindle paperwhite has a frozen screen. I figure the
my name is***** kindle paperwhite has a frozen screen. I figure the battery must have gone critically low, since this morning when I plugged it into my computer, the computer couldn't even see it. It'… read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,014 satisfied customers
Kindle 5th generation 5 position switch -- frozen on tree
Kindle 5th generation 5 position switch -- frozen on tree page with bar one third across. charged for 3 hours, still no green light. Pressed home button then on switch for 60 seconds and left for 10 m… read more
Randy***** CellTech
Randy***** CellTech
1,869 satisfied customers
Sony PRS-T3S is frozen. Left hand side of screen is a book.
Customer: sony PRS-T3S is frozen. Left hand side of screen is a book. Right hand side seems to be home page … read more
Randy***** CellTech
Randy***** CellTech
1,869 satisfied customers
My featherlight has frozen on. I have tried shutting it off.
My featherlight has frozen on. I have tried shutting it off. Get a two flash green light but it does not shut off. I have tried charging it but nothing happens.… read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
16,404 satisfied customers
, I charged my kindle to continue to read my book but
Hello, I charged my kindle to continue to read my book but my power button keeps shutting down and my kindle cover is frozen. The cover shows part of the book I was reading, and a blured picture on Ha… read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
16,404 satisfied customers
I can't get my kindle to charge. The ***** *****ght is on but
I can't get my kindle to charge. The ***** *****ght is on but the battery on the screen does not show the charging symbol. I have tried to reset with no luck.… read more
Nathan
Nathan
Bachelors of Science
25,490 satisfied customers
I have had my kindle fire for about two years. Never had a
I have had my kindle fire for about two years. Never had a problem. two days ago I was using it and pushed the button to shut it down. I got a message back that it was shutting down but it wasn't. The… read more
Thomas
Thomas
IT Manager
Associate Degree
1,553 satisfied customers
After replacing my gen 2 kindle battery as it would not hold
After replacing my gen 2 kindle battery as it would not hold a charge any longer. After installation of battery, kindle screen came on but unit is frozen. Tried turning off and on, held in off postion… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
Kindle is stuck on a page display and will not change or shut
Kindle is stuck on a page display and will not change or shut down. i tried sliding the power slide across and held it for well over one minute but nothing has changed… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
E-Reader PRS-900 is frozen while still on the "Home" page.
E-Reader PRS-900 is frozen while still on the "Home" page. I'm not able to make any choices or turn off the reader. Yesterday, I was able to "recharge" while the reader was still on (wasn't able to tu… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,280 satisfied customers
My Sony Reader will not turn on. I have charged it and it was
My Sony Reader will not turn on. I have charged it and it was showing the starting page. When I came back to it, an hour later, the screen was blank, and the light would just blink for a second and th… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I have a Sony Reader and the home page is frozen. It will
I have a Sony Reader and the home page is frozen. It will not respond to the reset button. I even took the back off and unplugged the battery and the screen is still on and unresponsive.… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I own a Sony Reader PRS-300. Got it two years ago and am only
I own a Sony Reader PRS-300. Got it two years ago and am only now wanting to use it. I recharged and downloaded two free e-books before I purchased a book ust to check out things. I appear to have a f… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
My kindle is screen is frozen. I have held switch on for 30
My kindle is screen is frozen. I have held switch on for 30 seconds and nothing. I tried to charge and light does not show anything yellow or green. Kindle was working fine and decided to charge becau… read more
namstech
namstech
Software Development Engineer
Master's Degree
546 satisfied customers
The brand new Kindle that I received at Christmas is frozen
The brand new Kindle that I received at Christmas is frozen in the sleep mode. It was fully charged upon receipt, I have only used it for about one (1) hour because of a heavy work load. I tried to us… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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