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Right now it is frozen on the home screen. It is in demo
Right now it is frozen on the home screen. It is in demo mode so I couldn't get it to turn off and now its frozen … read more
Randy***** CellTech
Randy***** CellTech
1,889 satisfied customers
My kindle (2 years old) has 'frozen' with the screen in
My kindle (2 years old) has 'frozen' with the screen in shade with a typical "Discover the most-read books this week" Kindle front screen. I was reading it (partial charge), set it down & plugged it i… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,694 satisfied customers
Kindle 3 (keyboard) model left in a drawer for several years
Kindle 3 (keyboard) model left in a drawer for several years w/broken screen. I replaced screen and now it will not wake. I've tried the 40 sec hold of start followed by start, 40 sec hold of start fo… read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,096 satisfied customers
I got an ereader as a gift sometime ago(less than a year-I
Hi! I got an ereader as a gift sometime ago(less than a year-I think it was Christmas), and have used it quite a bit … read more
Harry
Harry
2,481 satisfied customers
It's frozen and I also cannot get it to charge. A few days
a few days ago. I left it on overnight. It froze before that - I couldn't type in my password ***** now it shows the Kindle home page and I cannot get it to respond … read more
info tech
info tech
Technician
Vocational, Technical or Trade Scho
17,011 satisfied customers
My Kindle has frozen and won't re-boot. It is stuck now on
My Kindle has frozen and won't re-boot. It is stuck now on the Home page. I think it is a Kindle PaperWhite? … read more
Randy***** CellTech
Randy***** CellTech
1,889 satisfied customers
I think my Kindle is dying... can't turn it on.. lite
Hi... I think my Kindle is dying... can't turn it on..green lite flashes but book will not come up. Tried charging it ..but yellow lite went out and no green came on...Still can't turn on. It was fine… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,694 satisfied customers
I have an older Kindle model D01200. I lost it in the house
I have an older Kindle model D01200. I lost it in the house and recently found it. Needlesstosay, it showed a very low battery and said to charge. Which I did, the green light came on, but nothing on … read more
info tech
info tech
Technician
Vocational, Technical or Trade Scho
17,011 satisfied customers
I purchased a Kindle reader about 3 months ago. Just the
I purchased a Kindle reader about 3 months ago. Just the basic Kindle. I have used it regularly downloading books from Amazon & our local library. I recharged the battery once since I have owned & use… read more
info tech
info tech
Technician
Vocational, Technical or Trade Scho
17,011 satisfied customers
My Kindle model D01200 is frozen on the home page screen, I
My Kindle model D01200 is frozen on the home page screen, I attempted a soft reset but its still frozen, the green lights that blink as it shuts down no longer light up, it does display the charger li… read more
Cris
Cris
1,331 satisfied customers
My kindle paperwhite has a frozen screen. I figure the
my name is***** kindle paperwhite has a frozen screen. I figure the battery must have gone critically low, since this morning when I plugged it into my computer, the computer couldn't even see it. It'… read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,096 satisfied customers
My Kindle is frozen on "before you go" rating page,which
My Kindle is frozen on "before you go" rating page,which under the" Your Rating" line it asksme to "Update onAmazon(as Jim Donohoe" but my screen is frozen on that page. I have held the on/off button … read more
Nathan
Nathan
Bachelors of Science
25,984 satisfied customers
Kindle showed a screen with only a part of the screen showing
Kindle showed a screen with only a part of the screen showing info. the other part had a vertical line from top to bottom and the rest was blank. when I turned the power on the green light would not s… read more
Nathan
Nathan
Bachelors of Science
25,984 satisfied customers
On my Kindle half the screen is frozen on the home page and
On my Kindle half the screen is frozen on the home page and the other half is working. What can I do?… read more
Cory
Cory
Vocational, Technical or Trade Scho
637 satisfied customers
My kindle has frozen (kindle keyboard). I have tried holding
My kindle has frozen (kindle keyboard). I have tried holding the on/off switch for up to 30 seconds and pressing the reset button with the tip of a paperclip and neither action has cleared me screen. … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
I used my Kindle Fire yesterday morning before work. When I
I used my Kindle Fire yesterday morning before work. When I got home the screen was frozen on the game and book shelf. I can't more to any of the game,booke on the shelf. I have tried turning it off a… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
E-Reader PRS-900 is frozen while still on the "Home" page.
E-Reader PRS-900 is frozen while still on the "Home" page. I'm not able to make any choices or turn off the reader. Yesterday, I was able to "recharge" while the reader was still on (wasn't able to tu… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,329 satisfied customers
My second generation Kindle 6 screen is reading Critical Battery
My second generation Kindle 6" screen is reading Critical Battery --your battrey is empty it advieses to charge and that it will take a few mins. to start. Well 6 hours later no start the batery lite … read more
Mike
Mike
Technician
Working on MBA
418 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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