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Why do the movies always stop while watching

Customer Question
Why do the movies always stop while watching
Submitted: 2 years ago.Category: E-Readers
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Answered in 6 minutes by:
2/25/2016
Electronics Technician: Jason Jones, Technician replied 2 years ago
Jason Jones
Jason Jones, Technician
Category: E-Readers
Satisfied Customers: 19,501
Experience: Years of experience and education.
Verified

Hello,

I am the person that will be helping you today.

Which browser are you using when you are watching Netflix?

I will be standing by, looking forward to your response.

Thank you,
Jason

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Customer reply replied 2 years ago
Not sure what you mean, it is not Netflix it is Amazon and it's streaming through my DVDs player via wifi
Electronics Technician: Jason Jones, Technician replied 2 years ago

Thank you for the update. I was not aware of the fact that you were not using a computer to view it. Have you always had this problem with Amazon Prime?

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Customer reply replied 2 years ago
No I no longer need this service I was unaware I would be charged for every response thank you and discontinue.
Electronics Technician: Jason Jones, Technician replied 2 years ago

You are not charged for every response. Do you wish to discontinue?

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Customer reply replied 2 years ago
No
Electronics Technician: Tim, Sr. Engineer replied 2 years ago
Tim
Tim, Sr. Engineer
Category: E-Readers
Satisfied Customers: 898
Experience: Sr. Systems and Network Engineer
Verified

Your having bandwidth issues, and like Jason said, you are in no way paying per response, I have no idea where you came up with that.

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Electronics Technician: BigDish101,
 replied 2 years ago
BigDish101
Category: E-Readers
Satisfied Customers: 35
Experience: Systems Administrator at TXNJ Enterprises
Verified

If your DVD player has the option I would run wired CAT5 Ethernet cable to it as Wifi is generally not stable enough for decent streaming video unless you have upgraded to 5ghz. Different providers use different video formats and some may require more bandwidth than others which is why one may work fine while you have problems with another.

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