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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 20241
Experience:  E-reader expert
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Every Rome I try and go on any program a box comes up

Customer Question

Every Rome I try and go on any program a box comes up saying, the shop has shut down.
Submitted: 1 year ago.
Category: E-Readers
Expert:  Josh replied 1 year ago.

Hi,

Which e-reader do you have?

Customer: replied 1 year ago.
Nook HD , I've tried to clean up all the games so I can surf but it won't allow me
Expert:  Josh replied 1 year ago.

Please provide the exact error message so I can assist you better

Customer: replied 1 year ago.
Unfortunately, Shop has stopped."
Expert:  Josh replied 1 year ago.

Please press and hold down the POWER BUTTON for 20 seconds until the Nook fully restarts. After the restart, please try again.

Customer: replied 1 year ago.
It's doing the same thing; same error comes up!
Expert:  Josh replied 1 year ago.

In that case, the only option is to perform a factory reset.

  1. Confirm the device is powered off.
  2. Hold the Power and Home key simultaneously.
  3. Release the Power and Home key once the NOOK logo appears. A Factory Reset prompt will appear.
  4. To continue, press the Home key.
Customer: replied 1 year ago.
Factory reset starting. Will I be able to download again?
Expert:  Josh replied 1 year ago.

Yes, it should work after the reset.

Customer: replied 1 year ago.
I'm charging my nook it went dead
Expert:  Josh replied 1 year ago.

Let me know how it goes

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