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The first step is usually to reset the kindle. To reset a kindle, hold the power button on for a full 20 seconds. It will do a soft reset after a few seconds, but then at 20 seconds it will do another reset. The second reset is a complete wipe of the device. When it is done wiring the device, it will boot up into the startup again and go through the setup. When you set it up use the same amazon account you used previously so it will sulynchronize with your existing purchases and downloads. Please let me know if you have any questions.