How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dan T. Your Own Question
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
42300671
Type Your E-Readers Question Here...
Dan T. is online now
A new question is answered every 9 seconds

I HAVE A NEW EMAIL ADDRESS & ANEW VISA CARD NO

Customer Question

I HAVE A NEW EMAIL ADDRESS & ANEW VISA CARD NO
Submitted: 1 year ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 1 year ago.

Hi,

I'm sorry about the issue. What's the model of your ereader device?

What happens when you log in your account with your old email address, then update to your new email address and visa card number?

Do you also have a Windows XP, Vista, or 7 or 8 or 10, or Mac computer?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
WHEN I TRY TO PURCHASE A BOOK DOSN'T RECOGNISE MY EMAIL ADDRESS & CARD NO i HAVE WINDOWS 8 & SINCE NOVEMBER I SWICHED TO NBN
Expert:  Viet - E-reader Tech replied 1 year ago.

Is it kindle books or something else?

Can we do a remote support session, so I can troubleshoot the issue directly through your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
THIS IS SO FRUSTRATING i DO NOT INTEND TO PAY FOR ANY SERVICE SO PLEASE UNSUBCSIBE ME
Expert:  Viet - E-reader Tech replied 1 year ago.

I'm sorry. You do not need to subscribe to anything. This is only a one-time support session per your request. Can I connect remotely to your computer, so I can help you directly? Please let me know; we guarantee our service, so don't worry. Please reply at the box below. Thank you.

Customer: replied 1 year ago.
HOW DO I CONNECT REMOTELY. IT SAYS i HAVE TO PAY
Expert:  Viet - E-reader Tech replied 1 year ago.

I will waive it for you, so don't worry. Please just click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=b6fe02b0-bfa3-4e8f-81e7-b066f1655c3a

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - E-reader Tech replied 1 year ago.

When you are available, please reply back to continue. Thank you.