E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

Need to update credit card information. New credit card

Customer Question
Need to update credit...

Need to update credit card information.

Technician's Assistant: Sometimes things that you think will be really complicated end up being easy to fix. The eReader Specialist I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.

New credit card number

Technician's Assistant: Is there anything else the eReader Specialist should be aware of?

No

Technician's Assistant: OK. Got it. Last thing - JustAnswer charges a fee (generally around $18) to post your type of question (you only pay if satisfied). While you're filling out that form, I'll tell the eReader Specialist about your situation and then connect you two.

Submitted: 2 years ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 5 minutes by:
2/11/2016
Electronics Technician: Viet - E-reader Tech, Technician replied 2 years ago
Viet - E-reader Tech
Category: E-Readers
Satisfied Customers: 40,121
Experience: Troubleshoot issues with E-readers.
Verified

Hi,

I'm sorry about the issue. What's the model of your ereader / device?

Please reply at the box below. Thank you.

Ask Your Own E-Readers Question
Was this answer helpful?
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I enquired about resetting my kindle and was told the
I enquired about resetting my kindle and was told the password ***** incorrect. When I tried to add my debit card it asked for my zip code, what is that? … read more
Harry
Harry
1,657 satisfied customers
IDownloaded three books this morning and none came through.
My name is***** , IDownloaded three books this morning and none came through. I had full wireless connection. … read more
Harry
Harry
1,657 satisfied customers
I can't get the last 3 ebooks that I purchased. Kindle.
Going to books tapping cloud. The 3 books don't comes up in the list … read more
Harry
Harry
1,657 satisfied customers
I just purchased a new reader and in setting up my account
I just purchased a new reader and in setting up my account it told me I had already had an account but I have forgotten my pas word … read more
Viet - E-reader Tech
Viet - E-reader Tech
Technician
40,121 satisfied customers
I recently purchased several books and cannot get them to
I recently purchased several books and cannot get them to download. What am I missing? … read more
Harry
Harry
1,657 satisfied customers
Just got a new kindle. tried to register but don't remember
just got a new kindle. tried to register but don't remember my password. I believe my login ID is my e-mail address:***@******.*** … read more
Harry
Harry
1,657 satisfied customers
My kindle fire7 can not connect wo internet. But it reads
hi JA: Hello. How can I help? Customer: My kindle fire7 can not connect wo internet JA: Does your network appear in the Wi-Fi list on your Kindle? Customer: Yep. But it reads "connection problem"in re… read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
I have not used my Kindle for quite a while. When I opened
I have not used my Kindle for quite a while. When I opened it, the message on the screen was "Empty Battery". I tried to reset it as instructed but nothing changed. Is there a solution or do I just th… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I dropped it on the floor and now I have about 3 inches of
I dropped it on the floor and now I have about 3 inches of lines across the screen. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a Kindle and I had some problem about my account some
I have a Kindle and I had some problem about my account some time ago. I am anxious to heve my Kindle up and running again. could you help me settle this? … read more
Harry
Harry
1,657 satisfied customers
My husband tried to fix my kindle and has swapped out sim
My husband tried to fix my kindle and has swapped out sim cards and now i cant get amazon to recognise the one that is working and im dying without something to read … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
788 satisfied customers
It just stopped can't charge can't turn off stuck in on
It just stopped can't charge can't turn off stuck in on mode … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I order two books and they're in my library but I can't
I order two books and they're in my library but I can't access them. They're just outlines with the titles at the center. I've already been charged for them. What do I do? … read more
Harry
Harry
1,657 satisfied customers
My kindle paper account was changed over to my laptop as a
My kindle paper white account was changed over to my laptop as a kindle. I am not sure how that happened. I called and talked with a technician at amazon kindle because I was having problems with eboo… read more
Harry
Harry
1,657 satisfied customers
I can't connect to the Internet on my Kindle. But when I tap
Yes, but when I tap on it, it goes into gray mode. … read more
Harry
Harry
1,657 satisfied customers
My kindle wont fire up. it is charged. I have not used it
my kindle wont fire up. it is charged. JA: How long has this been going on with your Kindle? What have you tried so far? Customer: i have not used it for a few months. JA: Anything else you want the E… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
I have a fire hd7 I am getting political advertisement on m
I have a fire hd7 I am getting political advertisement on m unit I am not interested in political advertisements have can we get rid of them … read more
Harry
Harry
1,657 satisfied customers
Book I am reading won't open. Kindle fire. 4 years I think.
Book I am reading won't open JA: What brand and model of e-reader do you have? Customer: Kindle fire JA: How old is your Kindle Fire? Customer: 4 years I think. Was given as a Christmas gift. JA: What… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x