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When I connect to the computer to recharge my reader, it
When I connect to the computer to recharge my reader, it will no longer sync. What am I doing wrong?… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
794 satisfied customers
I can't sync my newly purchased ebooks to my ereader, i have
i can't sync my newly purchased ebooks to my ereader … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,570 satisfied customers
We lost all our information on my wife's Kobo...she had multiple
We lost all our information on my wife's Kobo...she had multiple books downloaded and they all seem to have disappeared...any suggestions… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I have bought and paid for 4 books to read on my Kobo. I made
I have bought and paid for 4 books to read on my Kobo. I made the purchases from Chapters Indigo, and received the invoices on my computer, (iBook G4), showing they had been paid for... BUT I couldn't… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
When I download a book, I only get the first two chapters and
When I download a book, I only get the first two chapters and can't seem to download the rest. Also is there any way to delete the books that were loaded on the Kobo w hen it was purchased?… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I went to use my reader two days ago (have been using it for
I went to use my reader two days ago (have been using it for 3three months no problem)over 200 books on the reader some read others not. When I tried to turn it on a message come on the screen that it… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
My ereader continues to download the new info and I cannot
My ereader continues to download the new info and I cannot get the book downloaded as the site will not let me in. I have a black screen on my Kobo saying "visit our webswite to download Kobo Desktop.… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I purchased books on line December 25 2012--Moonlight in the
I purchased books on line December 25 2012--Moonlight in the Morning, Poor Little Bitch Girl, The Other Daughter, The Wedding Dress, The Watch and Explosive 18. Receipt numbers in order--20813050--208… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I purchased online and downloaded the adobe e-reader version
I purchased online and downloaded the adobe e-reader version to my computer. After loading onto my kobo I am told that the file wont open as I do not have the Adobe ID. I don't understand what I need … read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I have purchased several books from you and cannot get them
I have purchased several books from you and cannot get them downloaded into my e-book. Their is no eject button to finalize the transaction. Glover… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
Hi, I plugged in my kobo e reader to put a new book on it -
Hi, I plugged in my kobo e reader to put a new book on it - did everything properly but since then i have a smiley face on it with 5 squares underneath!! Can't do anything with it - tried reset - it w… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I have downloaded the latest update , eveything Synked Ok .
I have downloaded the latest update , eveything Synked Ok . Clicked on disconnect from computer , recieved a message ok to disconnect . Switched off Kobo , recieved message on Kobo updating . I now ha… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
hi I have a kobo min, original kobo and kobo on android phone,
hi I have a kobo min, original kobo and kobo on android phone, i connected my kobo mini to sync with my account, everything was ok for a couple of minuted then it can up with sync cancelled unknown er… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
978 satisfied customers
I ordered 2 books for Kobo and they wont show up on m
I ordered 2 books for Kobo and they wont show up on my reader and I did a new set up with no result please help. terri xxxxx [email protected]… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
Yikes!!!! I was having trouble downloading a purchase from
Yikes!!!! I was having trouble downloading a purchase from Kobo. Then when I ejected the Kobo, noticed that the book was there but not on my Adobe Digital Editions list. Then all of a sudden, everythi… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I cant switch on my ereader. I have tried re-charging, basic
I can't switch on my ereader. I have tried re-charging, basic re-set and factory reset. The instructions for a factory reset advise pressing the Home button, tap settings in top left hand corner, devi… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
My Kobo wont sync. I have tried many times, but every time
My Kobo won't sync. I have tried many times, but every time it says the program has performed an illegal operation and shuts down. I have restarted my computer, uninstalled and re-installed the kobo d… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I am having trouble getting into my kobo desktop. It tells
I am having trouble getting into my kobo desktop. It tells me that I have updates to install - I press to update -" downloading updates" - then" insta"l - then it cycles back to the beginning. If I ca… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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