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Ask Viet - E-reader Tech Your Own Question
Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 38203
Experience:  Troubleshoot issues with E-readers.
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I have tried holding the power slide seconds, but no luck.

Customer Question

I have tried holding the power slide for 20 seconds, but no luck. The screen says "Please wait a moment while your Kindle starts up". Any suggestions?
Submitted: 1 year ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Can you please charge the kindle (if needed, charge it for about 30 minutes). Then while charging it, can you please press and hold (or slide and hold) the Power on/off button / switch on the kindle for about 45 to 60 seconds this time, and check?

Please reply at the box below to continue troubleshooting. Thank you.