E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I was attempting to change my credit card number, as my c.c.

Customer Question
# ***** and my kindle...
i was attempting to change my credit card number, as my c.c. # ***** and my kindle suddenly just went dead, like it totally froze it is charged and still I can not turn it on
Submitted: 2 years ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 5 minutes by:
2/3/2016
Electronics Technician: Nathan, Technician replied 2 years ago
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 31,363
Experience: Nook, kindle & ipad expert
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Ask Your Own E-Readers Question
Electronics Technician: Nathan, Technician replied 2 years ago

This is best done from your computer, on amazon.com to update the card info, then we can address the kindle itself after

There are a few easy steps to fix this though.

First, go here:

http://amzn.to/1NupYm0

there you can be sure your card/bank info is correct (right address, valid expiration date, etc)

From there, go here:

http://amzn.to/1N8muYQ

On this page, click on the SETTINGS tab at the top right,

then you can from there set a default card to be used for one click purchases on the kindle.

Under Kindle Payment Settings, click on the Edit Payment Method button, and you can set the card you want used for your kindle purchases.

After that, reboot the kindle by pressing/sliding and holding the power button for 20+ seconds, and it should operate normally from there.

Ask Your Own E-Readers Question
Customer reply replied 2 years ago
i am way way too fustrated this is WAY WAY TOO MUCH I FORGOT MY f**kING AMAZON PASS WORD AND CAN NOT EVEN f**kING GET IT IM WAY TOO MAD THIS IS NOT WORKING FOR ME I AM OUTA HERE
Electronics Technician: Nathan, Technician replied 2 years ago

You had not mentioned anything about your password, but it is easily changed, I can send you link and instructions for that, it is a very simple process

Ask Your Own E-Readers Question
Customer reply replied 2 years ago
PLEASE REFUND MY MONEY I CAN NOT EVEN CHANGE MY PASSWOD AND I AM TOO MAD
Electronics Technician: Nathan, Technician replied 2 years ago

Would you like me to help you through this process remotely? I would connect to your computer and guide you through each step while you watch.

Ask Your Own E-Readers Question
Electronics Technician: Nathan, Technician replied 2 years ago

I cannot refund anything, as I have no access to any billing or account issues. I've provided you the instructions above, which can be easily followed, though you do need access to your account to do so. I'm happy to continue working through the process with you to ensure it is resolved, and if you'd like to take some time to calm down a bit, we can pick this up again later if you prefer.

--

Please note:

I am an independent technician and I've spent my personal time, unpaid, in an effort to assist with the question for which you solicited my services. This site works on the honor system, and to that end, I have prioritized working with you ahead of other paying customers.

Although you’ve already paid your fee to the site, I am only compensated for my efforts when customers such as yourself leave positive feedback for my work. Again I apologize there is not a better outcome here, though this is really beyond either of our control. I do hope you’ll consider leaving a 5 star rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately.

Ask Your Own E-Readers Question
Customer reply replied 2 years ago
I HATE TECHNOLOGY MY LAP TOP IS A HUNDRED YEARS OLD I PROBABLY CAN NOT FOLLOW YOU BUT FINE DO WHATEVER
Customer reply replied 2 years ago
f**kING FOR GET IT
Electronics Technician: Nathan, Technician replied 2 years ago

I can give you the steps here, if you'd like to do it yourself,

or I can do it for you remotely (accept the remote support offer I sent earlier)

Ask Your Own E-Readers Question
Electronics Technician: Nathan, Technician replied 2 years ago

Dena, I'm trying to help you, but it takes a few moments to reply. Your patience is appreciated.

To get started, you'd need to know your password, which you can reset by clicking here:

Ask Your Own E-Readers Question
Electronics Technician: Nathan, Technician replied 2 years ago

When prompted, put in your email address that your amazon account is under

then go check that email account, and open the email sent from amazon, click on the link in it, and it will open a new amazon page

prompting you to create a NEW amazon account password.

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 31,363
31,363 Satisfied Customers
Experience: Nook, kindle & ipad expert

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
As I was reading, my Kindle suddenly froze: could'nt use any
As I was reading, my Kindle suddenly froze: could'nt use any buttons. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Turned on my Kindle and one minute later it went to black
Turned on my Kindle and one minute later it went to black and I could not revive it. It was fully charged and I tried to reboot, dead as a doornail! … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I just tried to order a book, and my credit card must have
I just tried to order a book, and my credit card must have expired. I don't know how to get into my kindle account to update the credit card. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
I have an early Kindle. It suddenly stopped working. I've
I have an early Kindle. It suddenly stopped working. I've held the power button for a minute without result. The screen is blank. Is it totally dead? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
My order number is D01-0289109-0899822. On August 29th I
My order number is ***** On August 29th I ordered Mrs. McGinty's Dead Hercule Poirot's Christmas I was told that they got my payment but when I went in to Deliver them to my Kindle they never showed u… read more
Nathan
Nathan
Technician
Bachelors of Science
31,363 satisfied customers
I changed my c.c. details but when I order a book it keeps
I changed my c.c. details but when I order a book it keeps reverting to an obsolete c.c. old number and I get a notification I need to change my c.c. account but it wont let me do it?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My Kindle Fire froze and I couldnt get it to turn off. When
My Kindle Fire froze and I couldn't get it to turn off. When I picked it up again a few hours later, I couldn't get it to turn on. The green light comes on for a few seconds then goes off. What can I … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I DROPPED MY KINDLE DX..THINK THE UPPER COVER BRACE CAUSED
I DROPPED MY KINDLE DX..THINK THE UPPER COVER BRACE CAUSED A CRACK ...TURNS ON...ONLY SHOWS KINDL STORE FRONT PAGE...WON'T TAKE CHARGE...WHAT'S NEXT… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My Kindle froze up when I was attempting to connect to download
My Kindle froze up when I was attempting to connect to download a book. Holding it for 20 seconds, screen went blank, now will not wake up. what is my next step… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
my kindle has suddenly frozen on the home page. i was reading
my kindle has suddenly frozen on the home page. i was reading it no problem then came to the end of the book and the when i went into the home page it suddenly froze. I have put it on charge and made … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
my kindle is dead and wont turn on but the battery is charged
my kindle is dead and wont turn on but the battery is charged it froze, I turned it off and now I cant turn it on… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My Kindle screen went dead suddenly....I was reading it 60
My Kindle screen went dead suddenly....I was reading it 60 minutes earlier and picked it up to read it again and it is totally dead....the screen looks all mottled and charging it didn't work. Please … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I bought a kindle in December of 2010 - suddenly it just went
I bought a kindle in December of 2010 - suddenly it just went DEAD. It won't go on - it won't charge - nothing. What is wrong?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Kindle Reader screen froze up while attempting to connect to
Kindle Reader screen froze up while attempting to connect to wireless internet. Attempted to unfreeze by pushing various keys - no results. Held power switch in full on position until screen went blan… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My kindle suddenly froze while on the screen to key into a
My kindle suddenly froze while on the screen to key into a different wi-fi network. Nothing will give on it. I charged it all night, hoping that would free it. No go. I think it's dead.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I attempted to make a wireless connection through a friends
I attempted to make a wireless connection through a friend's laptop. My kindle indicated that a wireless connection had been made; then the screen froze and, although the kindle is fully charged, the … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My Kindle froze so I held the on/off button until the screen
My Kindle froze so I held the on/off button until the screen cleared. I went totally blank. I recharged it and the screen is still blank and it won't turn on.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My Kindle just stopped working...I charged it last night, went
My Kindle just stopped working...I charged it last night, went online this AM and it worked a few minutes then froze and turned itself off. Now when I attempt to turn it on, the green light goes on bu… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x