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I need to change my credit card. I don't see a id number on
its running fine I just cand buy anyting new because I changed my credit card, I need to giv u my knew number on my kindel … read more
Russell H.
Russell H.
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Vocational, Technical or Trade Scho
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As I was reading, my Kindle suddenly froze: could'nt use any
As I was reading, my Kindle suddenly froze: could'nt use any buttons. … read more
Aparna Indresh
Aparna Indresh
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Turned on my Kindle and one minute later it went to black
Turned on my Kindle and one minute later it went to black and I could not revive it. It was fully charged and I tried to reboot, dead as a doornail! … read more
Richard
Richard
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I just tried to order a book, and my credit card must have
I just tried to order a book, and my credit card must have expired. I don't know how to get into my kindle account to update the credit card. … read more
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I have an early Kindle. It suddenly stopped working. I've
I have an early Kindle. It suddenly stopped working. I've held the power button for a minute without result. The screen is blank. Is it totally dead? … read more
Pete
Pete
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I changed my c.c. details but when I order a book it keeps
I changed my c.c. details but when I order a book it keeps reverting to an obsolete c.c. old number and I get a notification I need to change my c.c. account but it wont let me do it?… read more
Richard
Richard
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My Kindle Fire froze and I couldnt get it to turn off. When
My Kindle Fire froze and I couldn't get it to turn off. When I picked it up again a few hours later, I couldn't get it to turn on. The green light comes on for a few seconds then goes off. What can I … read more
Jason Jones
Jason Jones
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I DROPPED MY KINDLE DX..THINK THE UPPER COVER BRACE CAUSED
I DROPPED MY KINDLE DX..THINK THE UPPER COVER BRACE CAUSED A CRACK ...TURNS ON...ONLY SHOWS KINDL STORE FRONT PAGE...WON'T TAKE CHARGE...WHAT'S NEXT… read more
AnswerManRob
AnswerManRob
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My Kindle froze up when I was attempting to connect to download
My Kindle froze up when I was attempting to connect to download a book. Holding it for 20 seconds, screen went blank, now will not wake up. what is my next step… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
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my kindle has suddenly frozen on the home page. i was reading
my kindle has suddenly frozen on the home page. i was reading it no problem then came to the end of the book and the when i went into the home page it suddenly froze. I have put it on charge and made … read more
AnswerManRob
AnswerManRob
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Bachelor's Degree
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my kindle is dead and wont turn on but the battery is charged
my kindle is dead and wont turn on but the battery is charged it froze, I turned it off and now I cant turn it on… read more
AnswerManRob
AnswerManRob
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Bachelor's Degree
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My Kindle screen went dead suddenly....I was reading it 60
My Kindle screen went dead suddenly....I was reading it 60 minutes earlier and picked it up to read it again and it is totally dead....the screen looks all mottled and charging it didn't work. Please … read more
Josh
Josh
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Associate Degree
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I bought a kindle in December of 2010 - suddenly it just went
I bought a kindle in December of 2010 - suddenly it just went DEAD. It won't go on - it won't charge - nothing. What is wrong?… read more
AnswerManRob
AnswerManRob
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Bachelor's Degree
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Kindle Reader screen froze up while attempting to connect to
Kindle Reader screen froze up while attempting to connect to wireless internet. Attempted to unfreeze by pushing various keys - no results. Held power switch in full on position until screen went blan… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
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My kindle suddenly froze while on the screen to key into a
My kindle suddenly froze while on the screen to key into a different wi-fi network. Nothing will give on it. I charged it all night, hoping that would free it. No go. I think it's dead.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
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I attempted to make a wireless connection through a friends
I attempted to make a wireless connection through a friend's laptop. My kindle indicated that a wireless connection had been made; then the screen froze and, although the kindle is fully charged, the … read more
AnswerManRob
AnswerManRob
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Bachelor's Degree
10,232 satisfied customers
My Kindle froze so I held the on/off button until the screen
My Kindle froze so I held the on/off button until the screen cleared. I went totally blank. I recharged it and the screen is still blank and it won't turn on.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle just stopped working...I charged it last night, went
My Kindle just stopped working...I charged it last night, went online this AM and it worked a few minutes then froze and turned itself off. Now when I attempt to turn it on, the green light goes on bu… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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