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It says install failed/// i did what said do ,but does not…

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it says install failed/// i...
it says install failed/// i did what said do ,but does not come on its just blank except for for these instructions
Submitted: 2 years ago.Category: E-Readers
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2/2/2016
Electronics Technician: Richard, Customer Service replied 2 years ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,537
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Hi there and welcome

Can you tell me please the make and model of the device?

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Customer reply replied 2 years ago
barnes &noble i sant see the model number
Electronics Technician: Richard, Customer Service replied 2 years ago

Thanks

And this is happening on the Nook itself?

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Customer reply replied 2 years ago
just forget the whole thing. ican buy a new one for less
Electronics Technician: Richard, Customer Service replied 2 years ago

ok Sharelene

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Customer reply replied 2 years ago
you did not help me ,just kept asking for money.and then want to charge me 20.00 to talk to me plus 28.00 you already charged me. i told you to forget the whole thing and return my money to my account. 23.00 .you keep the 5.00. it was worth that to find how you scam -people its cheaper to go buy a new one.
Electronics Technician: Richard, Customer Service replied 2 years ago

ok Sharlene, but review my messages here and you see nothing about money at all, so not exactly sure what your referring to

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