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I dropped my kindle and now the upper left corner looks like…

Customer Question
I dropped my kindle...

I dropped my kindle and now the upper left corner looks like a page was torn and the screen is frozen. I don't remember what type of idle I have.

Technician's Assistant: Thanks. Can you give me any more details about your issue?

I can't think of anything else.

Submitted: 2 years ago.Category: E-Readers
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Answered in 15 minutes by:
2/1/2016
Electronics Technician: Randy Boman, Technician replied 2 years ago
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 10,469
Experience: E-Reader Technician
Verified

Hi, My name is***** will assist you. I am sorry to hear that you are having this issue.This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 second, then release.
Please let me know if this does not work for you, or if you need any other assistance.
Please take a moment to rate my service positively.

Thank you very much!

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Customer reply replied 2 years ago
nope still broke.
Electronics Technician: Randy Boman, Technician replied 2 years ago

I am sorry about this,unfortunately this sounds like it might be a hardware issue. We will need to rule out the possibility of a firmware issue by resetting the software, using a force reset method while USB charging. If this fails then there is an hardware issue on the device that software troubleshooting can't resolve. Try these steps please>Connect the usb charger to the kindle and a wall outlet charger. Then Slide or press and hold the power switch for 40 second, then release. Wait 15 minutes then power on and check. If that fails and you are sure that the charger is working properly then that means the kindle has a hardware failure.
Usually the cost to repair is too much and the best option is to purchase a new or refurbished kindle which is a good value,

You can read the books from another device or computer while you are getting the kindle replaced with the Kindle app which is available for most major smartphones, tablets and computers. That means with your free Kindle reading apps, you can buy a Kindle book once, and read it on any device with the Kindle app installed.

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Randy Boman
Randy Boman
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Category: E-Readers
Satisfied Customers: 10,469
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