E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I can not charge my kindle, the screen with empty battery…

Customer Question
I can not charge my...
I can not charge my kindle, the screen with empty battery will not go. I several times held the on switch for 20 seconds, a green light comes on in between for s short time but when I let go nothing happens
Submitted: 2 years ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 2 minutes by:
1/31/2016
Electronics Technician: info tech, Technician replied 2 years ago
info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 16,395
Experience: E-Reader Expert
Verified

Hello

Welcome

Please try as described below thanks

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you

Regards

Anthony

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask info tech Your Own Question
info tech
info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 16,395
16,395 Satisfied Customers
Experience: E-Reader Expert

info tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
My kindle is stuck on a page which says "Empty Battery" but
my kindle is stuck on a page which says "Empty Battery" but the charger won't charge it. There is no green light or red light showing (nothing). I have tried sliding the power button along and holding… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
My Kindle is around four years old and is the original
My Kindle is around four years old and is the original version. I cannot get the recharger in completely, so it will not recharge. I have never had this problem before. I keep the plug-in in a drawer,… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
A new battery was just installed. The slide was held on for
A new battery was just installed. The slide was held on for at least 20 seconds and a green light was on. Power was connected and the green light stayed on for a few seconds, then turned yellow. The e… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I can't get my kindle to charge. The ***** *****ght is on but
I can't get my kindle to charge. The ***** *****ght is on but the battery on the screen does not show the charging symbol. I have tried to reset with no luck.… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Kindle Whitepaper that I have used very little. The
I have a Kindle Whitepaper that I have used very little. The battery has completely discharged. I have charged it for several hours on three occasions with no luck getting the empty battery icon to fi… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
I have a Kindle keyboard and it has on the screen Empty Battery.
I have a Kindle keyboard and it has on the screen Empty Battery. I tried plugging in for longer than the 30 minutes suggested to see if the screen clears and it does not. I then followed instructions … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
We have tried to recharge our Kindle and it does not seem to
We have tried to recharge our Kindle and it does not seem to accept a charge or turn on. The current screen shows some of the 17 items in the memory and a smaller screen box that lists options startin… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
kindle battery will not accept charge. Screen reads battery
kindle battery will not accept charge. Screen reads battery empty. How do I revive my kindle?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
last night my kindle stuck, i held in the power button to switch
last night my kindle stuck, i held in the power button to switch it off, which it did then when i tried to switch it back on it wouldent ive held the power button in untill the light flashes but still… read more
info tech
info tech
Technician
Vocational, Technical or Trade Scho
16,395 satisfied customers
I have a kindle touch 3G. Yesterday the battery was fully
I have a kindle touch 3G. Yesterday the battery was fully charged but the kindle closed down while i was using it. Even though it was fully charged i plugged it in and the the yellow light came on. I … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I have a kindle keyboard 3g a little over a year old. I did
I have a kindle keyboard 3g a little over a year old. I did not use if for serveral months and the display showed empty battery. I did what it said and charged it overnight and it still didn't come ba… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My Amazon Kindle ereader was displaying "battery empty", but
My Amazon Kindle ereader was displaying "battery empty", but it won't charge. The charging light wouldn't come on, so I bought a new power adapter. The yellow light came on, but the device never charg… read more
Simit
Simit
Bachelor\u0027s Degree
2,001 satisfied customers
Good morning ! I have got a Kindle 2 months ago and set it
Good morning ! I have got a Kindle 2 months ago and set it up when I got it. From then, I didn't use it until today. Now, it seems that the battery dis-charged itself, because the screen is showing th… read more
namstech
namstech
Software Development Engineer
Master's Degree
9 satisfied customers
My kindle will not start up. Appears fully charged. Only picture
My kindle will not start up. Appears fully charged. Only picture of Alex. Dumas at all times Tried holding starting lever at top of Kindle and letting go, but nothing happens. No red dot when turned o… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I charged my Kindle (1 year old) yesterday and everything was
I charged my Kindle (1 year old) yesterday and everything was fine...green light and everything. I turned it off and didn't turn back on until the afternoon, when it was totally dead. When I plug in t… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I got a message on my Kindle screen that said your battery
I got a message on my Kindle screen that said: "your battery is empty". I connected it to a tested power source but it didn't charge. The charging light did not go on and the unit is with the "your ba… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
When I slide and release the power switch nothing is now happening.
When I slide and release the power switch nothing is now happening. The screen saver stays on , the green light comes on and the Kindle is fully charged.… read more
namstech
namstech
Software Development Engineer
Master's Degree
9 satisfied customers
Kindle 2 wont power on. Yellow charge lights up but goes off
Kindle 2 won't power on. Yellow charge lights up but goes off after 5 to 10 minutes. Screen shows heading Critical Battery. Diagram shows empty battery.Your battery is empty. To continue using your Ki… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x