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Related E-Readers Questions
I have a Kindle paper. Have anew credit card and am now
I have a Kindle paper white. Have anew credit card and am now unable to purchase books on kindle. My new credit card details are with my amazon. Uk account and I am able to shop there with it but not … read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,105 satisfied customers
I have updated my credit card details. My identity number
I have updated my credit card details. My identity number wis 068591. I still cannot download kindle books. It keeps telling me that I have an invalid credit card. Credit card error. "You do not have … read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,105 satisfied customers
I am unable to purchase books as it appears to be rejecting
I am unable to purchase books as it appears to be rejecting my credit card. I have also purchased an Amazon gift card and also tried using that number but it still would not accept payment. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,105 satisfied customers
I purchased books on my new device,, I purchased books on my
, I purchased books on my new device, a Samsung Galaxy Tab A, but have been unable to download them. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,105 satisfied customers
I am unable to purchase books bc kindle doesn't have my
i am unable to purchase books bc kindle doesn't have my correct credit card #***** I have tried to edit on my kindle but have been unable to I need help changing my credit card and deleting the old on… read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,105 satisfied customers
My credit card was hacked and had to be changed. Kindle had
My credit card was hacked and had to be changed. Kindle had old number and so nonpayment on a book. When I went in and updated credit card number, was accepted, but nothing changed on my Kindle. Still… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
8,807 satisfied customers
I have been unable to purchase and downloads books via my
I have been unable to purchase and downloads books via my ebook for the past 4 days. I have tried ordering different books, ensured my wifi was correct, my credit card as well. Get the same message "o… read more
Josh
Josh
It Support Specialist
Associate Degree
779 satisfied customers
Re entered credit card information, unable to purchase
re entered credit card information, unable to purchase because of bill from 8/10/2016, need to purchase more books unable to… read more
Cory
Cory
Vocational, Technical or Trade Scho
638 satisfied customers
I have two Sony e readers that I purchase Kobo e book on. My
I have two Sony e readers that I purchase Kobo e book on. My old credit card was compromised and I have a new card number but am unable to edit the number at the Kobo check out. Can you help?… read more
James
James
Network & System Administrator
Bachelor's Degree
2,641 satisfied customers
I have tried unsuccessfully to change my credit card details,
I have tried unsuccessfully to change my credit card details, as my previous card expired. I have been unable to achieve this and therefore am unable to purchase books. Please help… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
My daughter in the UK brought me a Nook and set it up in the
My daughter in the UK brought me a Nook and set it up in the UK, problem here in Australia I'm unable to use my Australian credit card to purchase books etc through Nook, what settings do I need to ch… read more
Pete
Pete
Senior Engineer
Bachelor's Degree
9,982 satisfied customers
I have been ordering my books from my kindle for almost a year
I have been ordering my books from my kindle for almost a year & paying with my credit card. I tried to order a book after reading the sample & was unable to. I have ajust got a new credit card with a… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,700 satisfied customers
I am unable to purchase books on my kobo. it says "sorry unable
I am unable to purchase books on my kobo. it says "sorry unable to complete your order because an unecpected error occured. Please try again." I am still able to download free books!!!… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
4,281 satisfied customers
I have updated my default credit card but when I attempt to
I have updated my default credit card but when I attempt to purchase a new book I get a message on my Kindle to say I do not have a current default credit card and I am unable to make a purchase. I ha… read more
Cris
Cris
1,331 satisfied customers
I purchased a Kindle wi-fi, 6" and a Kindle Keyboard 3G recently
I purchased a Kindle wi-fi, 6" and a Kindle Keyboard 3G recently for 2 gifts. The gift recipients travel all over the world. Main residence is in Costa Rica. Will they be able to use these kindles any… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I am unable to purchase e-books on my kindle. We have two
I am unable to purchase e-books on my kindle. We have two kindle e-books, both registered under my name. However, there has been a change in the credit card and has not been updated on my wife' s kind… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
My Cruz Velocity died and my sons replaced it with a Kindle
My Cruz Velocity died and my sons replaced it with a Kindle Fire. How do I download my Kobo information on the Kindle? It does not have a card slot so I am unable to use my card to download. Thanks.… read more
Cris
Cris
1,331 satisfied customers
MY KINDLE AND USAGE IS A GIFT FROM MY SON AND WIFE.I DO NOT
MY KINDLE AND USAGE IS A GIFT FROM MY SON AND WIFE.I DO NOT KNOW WHAT EMAIL ADDRESS THEY USED OR CREDIT CARD . THEY ORDERED A BOOK FOR ME TO READ BUT I AM UNABLE TO GET ACCESS.THANKS… read more
Rod
Rod
Engineer
Graduate Certificate
205 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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