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When I last tried to turn off my Kindle, it took three tries
When I last tried to turn off my Kindle, it took three tries of holding the switch to the right for a count of ten (approximately 10 seconds). Now, it will not respond to a turn-on using the same swit… read more
Randy Boman
Randy Boman
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My Kindle has frozen and won't re-boot. It is stuck now on
My Kindle has frozen and won't re-boot. It is stuck now on the Home page. I think it is a Kindle PaperWhite? … read more
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Randy Boman
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I can't get my kindle to charge. The ***** *****ght is on but
I can't get my kindle to charge. The ***** *****ght is on but the battery on the screen does not show the charging symbol. I have tried to reset with no luck.… read more
Nathan
Nathan
Bachelors of Science
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I have an Amazon Kindle that has frozen with the little boy
I have an Amazon Kindle that has frozen with the little boy sitting under a tree on the screen. Is there anything I can do to wake it up again?:… read more
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Cris
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My kindle touch seems to be broken! It just has the black bar
My kindle touch seems to be broken! It just has the black bar across the top with the battery icon and time; no menu or anything. It'll switch between that and the screen saver, but that's it. I tried… read more
AnswerManRob
AnswerManRob
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My daughters kindle will not hold a charge. It is usable if
My daughters kindle will not hold a charge. It is usable if plugged in and shows a small red at the bottom of the battery indicator but will not charge further than that. We are out of warranty in Dec… read more
AnswerManRob
AnswerManRob
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My Kindle has stopped working although the green light comes
My Kindle has stopped working although the green light comes on. Had it charging for 12 hours and shows a line across battery. Help would be appreciated. Coral Dickson… read more
AnswerManRob
AnswerManRob
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My kindle us all frozen - will not turn on, will not charge,
My kindle us all frozen - will not turn on, will not charge, will not reset by holding the on button for over 20 seconds… read more
Dr. Fix-It
Dr. Fix-It
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My first generation kindle froze in the middle of a hard reboot
My first generation kindle froze in the middle of a hard reboot last night and would not turn off or finish the reboot. It has been charging for several hours and the light is still yellow and the scr… read more
Josh
Josh
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I purchased one of the original kindle readers about 2 years
I purchased one of the original kindle readers about 2 years ago for my grandson (we also have a Fire and a Kindle touch). It appears it has frozen. He last used it about 2 months ago. I tried holding… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
my daughters Kindle will not start up had plenty of battery
my daughters Kindle will not start up had plenty of battery 1 day before my wife turned it off have picture on front and it says slide and releae power switch to wake but nothing happers have a 2nd sw… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My kindle seems to have "frozen" with one of the general "push
My kindle seems to have "frozen" with one of the general "push the button" messages on it. I tried to charge it, but it hasn't changed and the green light won't go on. What can I do??… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Lately when I read my kindle it has been freezing. Cant change
Lately when I read my kindle it has been freezing. Can't change page or shutdown. If I leave it a bar appears on the kindle screen with the tree and a line moves across this bar as though its loading … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I bought a Kindle for a friend, recently and now half of the
I bought a Kindle for a friend, recently and now half of the screen is immobile. I have tried charging the Kindle, turning it off completely, but nothing seems to work. The top half of the screen is f… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I charged my Kindle (1 year old) yesterday and everything was
I charged my Kindle (1 year old) yesterday and everything was fine...green light and everything. I turned it off and didn't turn back on until the afternoon, when it was totally dead. When I plug in t… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I picked up my kindle yesterday after not using it for 3 weeks.
I picked up my kindle yesterday after not using it for 3 weeks. It said the battery was ctitacally low and needed to be powered up. I hooked it up to a usb in the wall for 3 hours then put it on the c… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My daughters Kindle is less than a year old and is now frozen
My daughter's Kindle is less than a year old and is now frozen even after charging. She said it never held a charge more than a couple of days, she just kept recharging it. If its the battery, will am… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle appears to be frozen on a screen that says Your battery
My Kindle appears to be frozen on a screen that says"Your battery is running low, please recharge your Kindle. To extend your reading time, try turning wireless off." I charged my kindle and the green… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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