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Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Carole.
Can you tell me a bit more about specifically where you're getting stuck? Your initial question here is a bit difficult to follow, and there may be several steps involved in fixing it, so talking by phone may be more productive for you if you aren't comfortable typing.