E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I have purchased a book on my kindle."The Sisters of

Customer Question
St.Croix"by Diney CosteleoI only downloaded...
I have purchased a book on my kindle."The Sisters of St.Croix"by Diney CosteleoI only downloaded the sample.I have also purchased the "The Throwaway Children" Now I have a message saying there was a problem with my C/Card. Could you please help me solve the problem.Many thanks *****
Submitted: 2 years ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 1 minute by:
1/21/2016
Electronics Technician: Aric, Technician replied 2 years ago
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 47,280
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

Hello,
To change any CC information, you need to update your Amazon "One Click Payments" credit or debit card info from a PC (not from the Kindle directly) at the link below:

http://www.amazon.com/gp/help/customer/display.html?nodeId=201252570

Feel free to reply back if you need more help, or want to reply back with more details. It does not cost you anything more to reply back once you've rated. Please do rate me positively (at least 3 STARS) and I will continue with you until this is sorted. The positive rating ensures I am credited for my work.

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 47,280
47,280 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I just bought a new Kindle and I can't seem to get into my
I just bought a new Kindle and I can't seem to get into my existing account. I don't know if it because my daughter-in- law ordered it for me. I know my password, but I don't know what ID us used for … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
111 satisfied customers
I have several books on my Nook and I was reading one
I have several books on my Nook and I was reading one earlier today. I then powered off the unit and now when I have rebooted, I can no longer see the books in the Library, nut when I hook the unit up… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
111 satisfied customers
HOW CAN I MAKE MORE ROOM ON MY KINDLE? I GET A MESSAGE TO TO
HOW CAN I MAKE MORE ROOM ON MY KINDLE? JA: How long has this been going on with your Kindle? What have you tried so far? Customer: I GET A MESSAGE TO TO REMOVE CONTENT FROM HOME JA: Anything else you … read more
Harry
Harry
1,950 satisfied customers
There's no Buy button where I used to buy books. I think
Several months. For a couple of months I had to put the book I wanted on my wish list and order from there. Can't do that now … read more
Harry
Harry
1,950 satisfied customers
Can't turn kindle on. Has light and full charge. 30 minutes
Can't turn kindle on. Has green light and full charge. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
I had download of The President is Missing but it said it
I had download of The President is Missing but it said it was in cloud or library. I have the regular kindle that is 12 years old or even older. What's going on since I can't find it anywhere on my ki… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
111 satisfied customers
How do i change my credit card # on my kobo reader. It just
how do i change my credit card # on my kobo reader … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
111 satisfied customers
I have a new Kindle which s fully charged and when I turn it
I have a new white Kindle which s fully charged and when I turn it on it only comes up in Italian even after trying several restarts. I NEED ENGLISH … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
It has not been used in quite some time, and when the
First, it has not been used in quite some time, and when the charger was plugged in I had the message that the battery was empty. After leaving on charge for a couple of hours the screen is blank. Whe… read more
Aric
Aric
Technician
47,280 satisfied customers
My e-reader is blocked on a page and does not respond
Hi, my e-reader is blocked on a page and does not respond toanything … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I lost everything off my nook. Samsung color nook. So I kept
So I kept getting messages that I was running out of room so I deleted a bunch of apps. Too many I guess because all my books are gone. I went in to Barnes and noble and they said to use google play to get nook app but I have no google play … read more
Harry
Harry
1,950 satisfied customers
I just orederded some books--do not appear on my kindle.
Second opinion] hi i just orederded some books--do not appear on my kindle… read more
Harry
Harry
1,950 satisfied customers
Early keyboard Kindle, shut down yesterday, but I suspect
Early keyboard Kindle, shut down yesterday, but I suspect not switched off. Did not boot up today just some vague grey shapes at bottom of screen. Has been on charge now for about an hour, but no reac… read more
Harry
Harry
1,950 satisfied customers
Loading to my computer cloud reader instead of my kindle.
Second opinion] Loading to my computer cloud reader instead of my kindle… read more
Harry
Harry
1,950 satisfied customers
Some books on my screen have a check on it and an x. how can
some books on my screen have a check mark on it and an x. how can I open it? … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
111 satisfied customers
I can' buy books. Kobo Arc. It says my account info is not
It says my account info is not up to date. How do I update it? … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
111 satisfied customers
I lost my wallet and closed the account not remembering I
I lost my wallet and closed the account not remembering I used it to buy Kindle Books. I have tried & tried to post a new debit card so I can get more books ---- I cannot get the card entered … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
111 satisfied customers
My kindle will not start, light will go on but screen does
My kindle will not start,green light will go on but screen does not light up … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x