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My Kindle is stuck. I was reading and wanted to change to
My Kindle is stuck. I was reading and wanted to change to the web and it's frozen. I can't turn it off or move to any other screen. What's up? Did it die? Can I fix it. Also, sometimes when it needs c… read more
Cris
Cris
1,310 satisfied customers
My ereader has just frozen on me, how can I reset it?
My ereader has just frozen on me, how can I reset it? … read more
Cris
Cris
1,310 satisfied customers
The screen is frozen. Last night. No i will try now. Which
The screen is frozen JA: When did you last charge your e-reader? Customer: Last night JA: Have you tried a force reboot (pressing and holding the power button for a minute)? Customer: no i will try no… read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
16,250 satisfied customers
I have an older Kindle Fire and I cannot start it. All I get
I have an older Kindle Fire and I cannot start it. All I get when I turn it on is a big battery in the middle with red part way on it. … read more
Randy***** CellTech
Randy***** CellTech
1,846 satisfied customers
I can not shut down the kindle or turn pages, seems to be
I can not shut down the kindle or turn pages, seems to be frozen … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,927 satisfied customers
I have tried all steps featured to restart my kindle but it
I have tried all steps featured to restart my kindle but it still will not unfreeze … read more
Cory
Cory
Vocational, Technical or Trade Scho
636 satisfied customers
It seems like it froze up. can't charge, turn page or get in
it seems like it froze up. can't charge, turn page or get in the apps on top . … read more
Louie
Louie
Senior Technician
Associate Degree
10,609 satisfied customers
My kindle paperwhite has a frozen screen. I figure the
my name is***** kindle paperwhite has a frozen screen. I figure the battery must have gone critically low, since this morning when I plugged it into my computer, the computer couldn't even see it. It'… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,927 satisfied customers
My kindle seems to be frozen when I hit HOME to the letter
My kindle seems to be frozen when I hit HOME to the letter C or my first COLLECTION. hELP--i READ CONTINUOUSLY AS i AM HANDICAPPED. sINCE LAST JANUARY I HAVE PURCHASED OVER 290 BOOKS. Diane Lynch boug… read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
16,250 satisfied customers
, I charged my kindle to continue to read my book but
Hello, I charged my kindle to continue to read my book but my power button keeps shutting down and my kindle cover is frozen. The cover shows part of the book I was reading, and a blured picture on Ha… read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
16,250 satisfied customers
My Kobo ereader is frozen on the connected and charging
My Kobo ereader is frozen on the connected and charging page. It is fully charged. How can I unfreeze the ereader?… read more
Daniel
Daniel
Bachelor's Degree
4,024 satisfied customers
Kindle screen is frozen on a screen-saver image. I cannot
Kindle screen is frozen on a screen-saver image. I cannot shut down or restart Kindle in usual manner. I plugged in charger and have left it for most of the last two days. The yellow light is showing,… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Hi Folks. My Kindle Keyboard is frozen on a text page. I checked
Hi Folks. My Kindle Keyboard is frozen on a text page. I checked several websites that had similar instructions for unfreezing using the on-off switch, but this advice does not seem to work. Many than… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Laid my Kindle down for a little bit(in the middle of a story)
Laid my Kindle down for a little bit(in the middle of a story) and when I came back to start reading again it said it was updating and I had never had that happen before so I laid it back down(frustra… read more
Cris
Cris
1,310 satisfied customers
Frozen Kindle partway through a book. None of the buttons
Frozen Kindle partway through a book. None of the buttons work, including the off/on one. Battery 90% charged. Am 2,000 km from store where I bought it. Any advice???… read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
When I turn off my Kindle the picture that should appear does
When I turn off my Kindle the picture that should appear does not appear , also it keeps saying that it can't download my new order because it is not connected to wi-fi. I checked my settings and wi-f… read more
Josh
Josh
It Support Specialist
Associate Degree
753 satisfied customers
My Kindle screen seems to be frozen between the Go charge
My Kindle screen seems to be frozen between the "Go charge your Kindle" page and the "Kindle definition" page. There are streaks running across the screen and the Kindle will not turn off. I charged i… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Hello. I dropped my kindle model # XXXXX last night, and part
Hello. I dropped my kindle model # XXXXX last night, and part of the back panel came off. I popped it back into place, but ever since, it has been stuck on the hold screen. I tried plugging it in to l… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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