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Ask Randy Boman Your Own Question
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9846
Experience:  E-Reader Technician
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My Kindle is frozen and says Invalid Certificate Web Browser

Customer Question

My Kindle is frozen and says Invalid Certificate Web Browser is unable to establish a secure connection to the website images-na.ssl-images-amonzon.com
I cannot shut down
Thank you
Jean Sarno
Submitted: 1 year ago.
Category: E-Readers
Expert:  Randy Boman replied 1 year ago.

Hi, My name is***** will assist you. I am sorry to hear that you are having this issue.This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 second, then release. Then power on.normally.

Expert:  Randy Boman replied 1 year ago.

did that work for you?

Please let me know if you need more help.