E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I'm ***** ***** The paperwhite kindle wont restart and it is…

Customer Question
Hi I'm ***** *****...

Hi I'm ***** ***** The paperwhite kindle wont restart and it is frozen

Technician's Assistant: Thanks. Can you give me any more details about your issue?

Only that I did all the troubleshooting kindle provides and nothing will make it move or shut down

Submitted: 2 years ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 17 minutes by:
1/18/2016
Electronics Technician: info tech, Technician replied 2 years ago
info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 16,404
Experience: E-Reader Expert
Verified

Hello

Welcome

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

The software can get corrupted on occasions with kindles

Let me know if you need more help

A positive rating is appreciated thank you, ***** ***** be a rating bar of stars with this post thanks again

Regards

Anthony

Ask Your Own E-Readers Question
Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Electronics Technician: info tech, Technician replied 2 years ago

I do not use Just answers phone call option sorry, please continue with text

Anthony

Ask Your Own E-Readers Question
Customer reply replied 2 years ago
well fyi it is a 3rd generation paper white kindle.
Customer reply replied 2 years ago
with the keyboard
Electronics Technician: info tech, Technician replied 2 years ago

Have you held down the on/off switch as described above?

Ask Your Own E-Readers Question
Customer reply replied 2 years ago
well yes a bunch of times
Electronics Technician: info tech, Technician replied 2 years ago

OK hold down the on/off switch for a full 60 seconds let me know if it reboots

Ask Your Own E-Readers Question
Customer reply replied 2 years ago
k
Electronics Technician: info tech, Technician replied 2 years ago

Only release your finger when the full 60 seconds are up

Ask Your Own E-Readers Question
Customer reply replied 2 years ago
nope
Customer reply replied 2 years ago
tried it 3 times
Electronics Technician: info tech, Technician replied 2 years ago

Its likely to be bad software that wont reset because its too glitchy, you need to speak with amazon here <<Click

Please follow the prompts amazon may offer you a discounted kindle

Let me know if you need more help

Anthony

Ask Your Own E-Readers Question
Electronics Technician: info tech, Technician replied 2 years ago

I would appreciate if you could rate the answer positively please?

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask info tech Your Own Question
info tech
info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 16,404
16,404 Satisfied Customers
Experience: E-Reader Expert

info tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I drop my Kindle & it won't move from its current screen -
I drop my Kindle & it won't move from its current screen - screen cracked but not broken - can it be saved or do i need to repalce it Thanks … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
I recently brought a new kindle paperwhite and it is
Hi I recently brought a new kindle paperwhite and it is freezing on a page and I can't take it forward or back. The only way I can resume reading is by restarting the device. Never had this with my ol… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Kindle reader won't swipe. I shout it off, power options
Kindle reader won't swipe. I shout it off, power options appear but won't acknowledge my action. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
How do I unfreeze my kindle paperwhite model DP755DI, Make
How do I unfreeze my kindle paperwhite model DP755DI … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My kindle is frozen and I cannot shut it down. Kindle
Kindle paperwhite and I donot know the model. I do have the box it came in with differwent codes on the label. … read more
Cris
Cris
62 satisfied customers
My Kindle seems frozen. Can't turn off or on. New in March,
My Kindle seems frozen. Can't turn off or on. New in March … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
My Kindle paperwhite has frozen. Please help, I don't know
I don't know the model make. It was bought direct from Amazon UK in 2013 … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
My kindle has frozen. have tried to turn of and on and
my kindle has frozen. have tried to turn of and on and nothing happens. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
My paperwhite keeps displaying message that it's connecting
My paperwhite keeps displaying message that it's connecting to the kindle store, but does not connect … read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
My Kindle Paperwhite got frozen on a screensaver. I left it
Hi! My Kindle Paperwhite got frozen on a screensaver. I left it with mains charger overnight, still showing orange light. I tried pressing the power button for 1 minute and then briefly again. Nothing… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Ed out of my Kindle. I just charged it. This is the second
ed out of my Kindle. I just charged it. This is the second time I have had to charge it in less than two weeks … read more
Cris
Cris
62 satisfied customers
My Kindle paperwhite 6th edition will not highlight unless
My Kindle paperwhite 6th edition will not highlight unless I reboot and then only for a while… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Kindle paperwhite reader does not respond--seems to be frozen.
Kindle paperwhite reader does not respond--seems to be frozen. How do I get the prompt slide to open to come up on the screen… read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
I have a Kindle modelD00901 which I love, but it froze, with
I have a Kindle modelD00901 which I love, but it froze, with Alexndre Dumas on the screen and nothing I can do will open it up and shake him off. So in looking around I decided to buy a Paperwhite, wh… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
I just bought a kindle paperwhite. however, after a few days
Hello, i just bought a kindle paperwhite. however, after a few days i got a problem with WiFi connection. the devise can't access to any source of wifi, although it is within the area. I tried to char… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
My kindle fire will not open (yellow arrow wont move to left)
My kindle fire will not open (yellow arrow won't move to left) and it will not shut down.... Can I do a hard shut down.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
The top half of the screen is frozen on a picture and I can
The top half of the screen is frozen on a picture and I can only see the bottom half of screen.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
My Kindle Fire is frozen up. I was using it last night, went
My Kindle Fire is frozen up. I was using it last night, went to turn it off and nothing moved. Today it is still frozen up. There is plenty of battery life tho it is frozen on so eventually the batery… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x