E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

My Kindle Fire seems to have frozen a free offer and now I…

Customer Question
My Kindle Fire seems to...
My Kindle Fire seems to have frozen a free offer and now I cannot play Words with Friends.
Submitted: 2 years ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 5 minutes by:
1/18/2016
Electronics Technician: Aric, Technician replied 2 years ago
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 46,960
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

Hello, and sorry you're having problems. We are now connected on this website- which saves you money over having a Tech come to your home, and in many cases we can fix the problem you're having. In other cases, these things do require additional parts to fix. But I can help you with that as well.

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 30 full seconds, then release and wait a full minute for it to reboot.
Do not press anything else during that minute. If this does not cure the issue, oftentimes the reset procedure needs to be repeated several times for it to force a reboot.

If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.
NOTE:
_____

This clears up the issues you're having 90% of the times, but in the rare case that it does not, the problem may go deeper than a software issue. If this is the case, please reply back with the specific model number off of the back of the Kindle, and also how long you've had the Kindle for, and I will continue to assist you.

Ask Your Own E-Readers Question
Was this answer helpful?
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 46,960
46,960 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

140 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I enquired about resetting my kindle and was told the
I enquired about resetting my kindle and was told the password ***** incorrect. When I tried to add my debit card it asked for my zip code, what is that? … read more
Harry
Harry
1,665 satisfied customers
Steps to take in order to purchase books. Kindle fire 5th
steps to take in order to purchase books JA: What brand and model of e-reader do you have? Customer: kindle fire 5th generation JA: How old is your Kindle Fire? Customer: brand new JA: What have you t… read more
Harry
Harry
1,665 satisfied customers
IDownloaded three books this morning and none came through.
My name is***** , IDownloaded three books this morning and none came through. I had full wireless connection. … read more
Harry
Harry
1,665 satisfied customers
I just purchased a new reader and in setting up my account
I just purchased a new reader and in setting up my account it told me I had already had an account but I have forgotten my pas word … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
963 satisfied customers
I can't get the last 3 ebooks that I purchased. Kindle.
Going to books tapping cloud. The 3 books don't comes up in the list … read more
Harry
Harry
1,665 satisfied customers
I recently purchased several books and cannot get them to
I recently purchased several books and cannot get them to download. What am I missing? … read more
Harry
Harry
1,665 satisfied customers
My partner and I bought a kindle each a year ago to go on
Hi. My partner and I bought a kindle each a year ago to go on holiday. Lost one of the kindles en route. Not sure what the lost kindle serial number is. We still have kindle serial number G090 KB03 71… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
My book Shanghai girls Does not load on Kindle 3. Three days
My book Shanghai girls Does not load on Kindle 3 JA: How long has this been going on with your Kindle? What have you tried so far? Customer: Three days JA: Anything else you want the E-reader Expert t… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I cannot find the e-books Ipurchased for my kindle. About
I cannot find the e-books Ipurchased for my kindle … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Just got a new kindle. tried to register but don't remember
just got a new kindle. tried to register but don't remember my password. I believe my login ID is my e-mail address:***@******.*** … read more
Harry
Harry
1,665 satisfied customers
I recently purchased Henna House for my kindle. I can see
I recently purchased Henna House for my kindle. I can see the book in my library (light font), but I can not access the book. Can you tell me what's going on. Nancy Healy … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My kindle fire7 can not connect wo internet. But it reads
hi JA: Hello. How can I help? Customer: My kindle fire7 can not connect wo internet JA: Does your network appear in the Wi-Fi list on your Kindle? Customer: Yep. But it reads "connection problem"in re… read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
I have not used my Kindle for quite a while. When I opened
I have not used my Kindle for quite a while. When I opened it, the message on the screen was "Empty Battery". I tried to reset it as instructed but nothing changed. Is there a solution or do I just th… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I dropped it on the floor and now I have about 3 inches of
I dropped it on the floor and now I have about 3 inches of lines across the screen. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a Kindle and I had some problem about my account some
I have a Kindle and I had some problem about my account some time ago. I am anxious to heve my Kindle up and running again. could you help me settle this? … read more
Harry
Harry
1,665 satisfied customers
My husband tried to fix my kindle and has swapped out sim
My husband tried to fix my kindle and has swapped out sim cards and now i cant get amazon to recognise the one that is working and im dying without something to read … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
788 satisfied customers
It just stopped can't charge can't turn off stuck in on
It just stopped can't charge can't turn off stuck in on mode … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I order two books and they're in my library but I can't
I order two books and they're in my library but I can't access them. They're just outlines with the titles at the center. I've already been charged for them. What do I do? … read more
Harry
Harry
1,665 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x