E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I tried your solution and it didn't work. What do I do now?

Customer Question
I tried your solution...

I tried your solution and it didn't work. What do I do now?

Technician's Assistant: Thanks. Can you give me any more details about your issue?

I unplugged my kindle from the computer charger last night and just plugged it back in. My Kindle won't come up at all now - there is no KindleFire logon on it like it usually is when I plug it in to the computer charger

Technician's Assistant: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to E-Readers Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit?

How long a wait?

Submitted: 2 years ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 16 minutes by:
1/18/2016
Electronics Technician: Richard, Customer Service replied 2 years ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 46,310
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Hi there and welcome

It can take a few attempts to reset the Kindle correctly, can you try again but this time hold the power button for 60 seconds. Try 3 times and let me know if it then starts please.

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 46,310
46,310 Satisfied Customers
Experience: Avid repairer and trouble shooter of E-Readers

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

140 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
Why can't I download to my kindle. The amazon account is in
The amazon account is in my husbands name and of course the kindle is in mine. when I ordered some books they went to the cloud reader … read more
Harry
Harry
1,882 satisfied customers
The up and down lock on my kindle fire HD-8 is stuck I an
The up and down lock on my kindle fire HD-8 is stuck I an unable to pull all my icon up. I purchase it in March 2018. I NEED HELP I trouble shoot it … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I had plugged in my kindle fire to recharge. but it is
I had plugged in my kindle fire to recharge. but it is blanked out. I can't get it on again. … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have not been able to register my new kindle and I don't
I have not been able to register my new kindle white and I don't know how to load all of my library from my broken kindle. … read more
Harry
Harry
1,882 satisfied customers
I have a fire hd10 and its like frozen up cant do anything
I have a fire hd10 and its like frozen up cant do anything with it … read more
Eldon
Eldon
BS
215 satisfied customers
My Kindle Fire shows a "x" in one corner. When I click the
My Kindle Fire shows a white "x" in one corner. When I click the icon nothing happens. What does this mean and how do I fix it? … read more
Harry
Harry
1,882 satisfied customers
I can not download a book I purchased on my I pad. My
I can not download a book I purchased on my I pad. My account seems to be registered with the wrong persons I Pad … read more
Richard
Richard
Customer Service
46,310 satisfied customers
My kindle has a blurry lines and part picture when I turn it
My kindle has a blurry lines and part picture when I turn it on and stays that way … read more
Richard
Richard
Customer Service
46,310 satisfied customers
I am having trouble charging it. could I need a new battery?
I am having trouble charging it . could I need a new battery? … read more
Harry
Harry
1,882 satisfied customers
Unable to connect to WiFi. Says I require p/word ..have
Unable to connect to WiFi. Says I require p/word ..have 'show password ***** Can't sync books ordered yesterday, … read more
Jason Jones
Jason Jones
AAS Information Technology
6,324 satisfied customers
I have purchased a book but cannot download it to my E
I have purchased a book but cannot download it to my E raeder. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Has an old Kindle that has locked up. Will not charge and
John has an old Kindle that has locked up. Will not charge and there is no sign of life. Can I send it to see if its fixable? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
I just received my new Kindle, it is telling me that I have
Hello, I just received my new Kindle, it is telling me that I have an Amazon account already but I do not remember setting this up or the password, can you help please … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
27 satisfied customers
Having trouble getting into my kindle? Keeps saying to use
Having trouble getting into my kindle? Keeps saying to use my amazon password ***** reset the password, on the kindle, But it is not accepting it either? … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
102 satisfied customers
Seems to be a problem with my credit cardd. Kindle fire. The
the problem is with order number DO-2781259-0275466 … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
Kindle is not downloading amazon books. A week or so ago. I
kindle is not downloading amazon books JA: When did this downloading issue start with your Kindle? Customer: a week or so ago JA: Have you tried a force reboot (pressing and holding the power button f… read more
Richard
Richard
Customer Service
46,310 satisfied customers
Re-connect wi-fi. Dell. I cannot download. The screen says
I cannot download. The screen says WiFi Network (2) … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
309 satisfied customers
Can't get my Nook tablet to let me log on to the wifi.
can't get my Nook tablet to let me log on to the wifi. … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x