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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 14767
Experience:  E-Reader Expert
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My kindle is locked., the sleep screen was there and now it

Customer Question

My kindle is locked. James Joyce, the sleep screen was there and now it is lines and partial words. The kindle won't turn off or come out of sleep mode, or come fully on
HELP PLEASE
Submitted: 1 year ago.
Category: E-Readers
Expert:  info tech replied 1 year ago.

Hello

Welcome

I understand you have carried some things out however please follow the below carefully

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you

Regards

Anthony