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Ordered Sound of Glass on 12/30 not received. My Kindle says

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queued? Explain please?...
Ordered Sound of Glass on 12/30 not received. My Kindle says queued? Explain please?
Submitted: 1 year ago.Category: E-Readers
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Answered in 2 hours by:
1/2/2016
Electronics Technician: Nathan, Technician replied 1 year ago
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 26,435
Experience: Nook, kindle & ipad expert
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up, and let me know if the problem persists, we can then try some further steps.

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Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 26,435
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Experience: Nook, kindle & ipad expert

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