E-Readers

Ask an E-Readers Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

E-Readers

My kindle will not turn on. It has recently been charged.

Customer Question
This is an older kindle...
My kindle will not turn on. It has recently been charged. This is an older kindle. Please help
Submitted: 2 years ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 5 minutes by:
12/31/2015
Electronics Technician: Aric, Technician replied 2 years ago
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 45,798
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

Hello, and sorry you're having problems. We are now connected on this website- which saves you money over having a Tech come to your home, and in many cases we can fix the problem you're having. In other cases, these things do require additional parts to fix. But I can help you with that as well.

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 30 full seconds, then release and wait a full minute for it to reboot.
Do not press anything else during that minute. If this does not cure the issue, oftentimes the reset procedure needs to be repeated several times for it to force a reboot.

If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.
NOTE:
_____

This clears up the issues you're having 90% of the times, but in the rare case that it does not, the problem may go deeper than a software issue. If this is the case, please reply back with the specific model number off of the back of the Kindle, and also how long you've had the Kindle for, and I will continue to assist you.

Feel free to reply back if you need more help, or want to reply back with more details. It does not cost you anything more to reply back once you've rated. Please do rate me positively (at least 3 STARS) and I will continue with you until this is sorted. The positive rating ensures I am credited for my work.

Ask Your Own E-Readers Question
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 45,798
45,798 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

140 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I am trying to change my account settings as it still has
I am trying to change my account settings as it still has the old credit card details. I am having a lot of difficulty, my password ***** code are not being recognized. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
Trying to figure out how to open a Twitter account on my
Trying to figure out how to open a Twitter account on my tablet … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
I am just setting up my brand new kindle. I just registered
I am just setting up my brand new kindle. I just registered and it wont let me log in. please help. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
Forgot my password. Trying to set up a replacement nook and
Trying to set up a replacement nook and can't remember password … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
44 satisfied customers
This is my 3rd Kindle and never had this problem. When I buy
This is my 3rd Kindle and never had this problem. When I buy a book I get the Sample of 100 pages or so. And then I can't continue. Most annoying. I have 4 1/4 books. (I thought another book would not… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
My boss asked me to move his wife's Kindle from his amazon
Hi! My boss asked me to move his wife's Kindle from his amazon account to his wife's account. I deregistered his wife's kindle from his account but now I don't know how to register his wife's kindle t… read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
I have a Kindle, fully charged, but the screen is frozen so
I have a Kindle, fully charged, but the screen is frozen so that I am unable to access any books on my Kindle. … read more
Aric
Aric
Technician
45,798 satisfied customers
Nook reads read forever your nook is starting up but I can't
Nook reads read forever your nook is starting up but I can't get it to come on … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
How do I get to user guide on home screen. How do I get to
This is a new kindle to me, my old one died, how can… read more
Harry
Harry
514 satisfied customers
I am currently reading a three book series. When I returned
I am currently reading a three book series. When I returned to resume reading I couldn't open the book. I have a kindle fire hd. How can I get my kindle to return to where I left off? … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
447 satisfied customers
I am unable to purchase books. Where do I find that. Tried
tried resetting the reader and have tried for about 2 weeks … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
I have a kindle paper. I do not know how to download library
I have a kindle paper white. I do not know how to download library books. Can you help me? Pat … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
It will not swipe to open. Paperwhite. Three days
It will not swipe to open JA: What brand and model of e-reader do you have? Customer: paperwhite JA: How long has this been going on with your Kindle? What have you tried so far? Customer: three days … read more
Aric
Aric
Technician
45,798 satisfied customers
My kindle is frozen. Help. A few weeks ago. But it was
a few weeks ago. But it was frozen after I charged it. … read more
Aric
Aric
Technician
45,798 satisfied customers
Several apps, including silk browser are reported to h gone
Several apps, including silk browser are reported to h gone as the sd card they were on has been removed. It hasn't and I was using the browser this morning. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
My kindle fire suddenly doesn't charge when plugged in. It
My kindle fire suddenly doesn't charge when plugged in. It show charging but is slowly discharging.… read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
781 satisfied customers
I bought a new Glow light 3 from &N. Can't get internet wifi
I bought a new Glow light 3 from B&N. Can't get internet wifi connection with my home wifi, even though my ool Nook will connect. the connection I usually use saysits having a problem. Checked my comp… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
How do I "refresh" my kindle? I have 31 emails supposedly
how do I "refresh" my kindle? I have 31 emails supposedly and that is the message that I get. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x