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I'm sorry about the issue. Can you please press and hold (or slide & hold) the power on/off button / switch on the kindle for about 45 seconds, then turn it back on, and check.
- If that does not work, please make sure the kindle is connected to your wi-fi/wireless network name and check.
Please reply at the box below to continue troubleshooting. Thank you.
If it is an iPad or iPhone or iPod, please try this: Press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.
When you are available, please reply at the box below to continue troubleshooting. Thank you.